Boca Java deliberately ignores customer emails until 30-day return period is over. Internet Internet

Beware of Boca Java (a review):

There was a specific problem with my order and I emailed Boca Java's customer service about it immediately.

After waiting for several business days (roughly 1 week in Human Time), I received an email response from customer service that quoted the FAQ back at me, word for word.

I had read the FAQ before sending my inquiry. My email had to do with asking for a return/refund when the product is faulty or of substandard quality, which wasn't covered in the FAQ.

So it took them a week to copy and paste, but I would soon realize that this intentional denseness was part of their strategy.

I immediately sent back a polite follow-up, telling the customer service representative that they had copied-and-pasted the FAQ back at me and neglected to answer my question.

I did not receive a reply.

I waited some more. I sent another email.

Still not response.

At this time, the 30-day deadline for return/exchange are long over, and even if I succeed in contacting them, they don't have to claim responsibility for anything.

I have given up trying to contact them. All I can do is warn buyers about them.

FYI, my purchases were all gift products, including the so-called gourmet cocoas. If you only want to order coffee from them, then I suppose things are less likely to go wrong for you--but good luck anyway.

Tsuki
Los Angeles, California
U.S.A.