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Report: #1413776

Complaint Review: Booking.com - Amsterdam North Holland

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  • Reported By: Arizona United States
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  • Booking.com Herengracht 597 Amsterdam, North Holland Netherlands

Booking.com Booking.com lost our reservation and did nothing to compesate for the inconvenience Amsterdam North Holland

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Think that booking a hotel with Booking.com guarantees you a reservation? Even with a credit card? Think again. I made reservations several months in advance to travel in a prime city, during a peak travel period. I received multiple confirmation emails that everything was all set. To avoid any surprises, I even phoned the hotel directly in advance and confirmed everything was in order.

Our check-in day finally arrives, after months of planning, and... surprise! Booking.com experienced a "glitch" and lost our reservation! And, you guessed it - the hotel was sold out. We were out of luck and had nowhere to stay after a full day of travel.

The only thing Booking.com did to rectify the problem was researched other hotels in the area, but would not make the reservation for me. (I could have done that just as easily myself)

We ended up in a hotel that was below standard, very different than what we had originally booked, and in a completely different part of town than what we wanted. I guess that's what I get for not making a reservation, right? (Oh wait, i DID make a reservation)

I explained to the Booking.com agent that this put a huge damper on our travel plans and requested some sort of compensation for the inconvenience. I got absolutely nothing.

Let this experience be a lesson: Booking.com will lead you to believe you have a reservation, cancel it last-minute, blame it on a "glitch", and close their door in your face without further thought. No wonder they have a 1-star rating by Consumer Affairs! (See for yourself if you don't believe me)

This report was posted on Ripoff Report on 11/27/2017 10:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bookingcom/amsterdam-north-holland-1017-ce/bookingcom-bookingcom-lost-our-reservation-and-did-nothing-to-compesate-for-the-inconve-1413776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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