boost mobile Wireless Repair Centers of America Fake BS on legit return, idiotic customer service, pissed off all customers 7/4/16 Durham North Carolina

Bought new cell phone several months ago (HTC Desire 626) for over $80.00, rep transferred SC card from old HTC phone (also Boost) to newly purchased one.  Seemed OK, except Contacts and Photos were not available on new phone as previously.  So returned to this Dealer to adjust after they told me it just needed adjustment that could not be done over the phone.  Once in Store rep tells me phone is fine, I reply how about Contacts?  I have hundreds of numbers I now have to research and enter manually, rather than auto filled as before...He hemms and hawws...well, all is OK and you just need to enter into Gallery each time (by now line is forming from folks entering to pay bills etc.)  I say: "Look,you installed SD card, it has data but not accessed by phone and you said you can address this if I just come to your store."  Rep says "Well, you have a scratch here on the cover of the phone, so I can't do much as phone is damaged."  I respond "You told me to come down to load SD card to Contacts w/o problem, now you can't and phone is microscopically damaged so you can't repair or replace it?!"  Wow!!  At this point I ask Rep to simply email me that I brought the phone in within 7 days as defective for replacement, another half hour passes as he attempts to script email to me.  Tells me to leave and he'll send it later, meanwhile all customers are seeing same BS as me and reacting appropriately.  I then start video taping Rep and he calls 911!!!  States customers are "unruly and disruptive!~"  Wha???  I tell him this is insane over $39.00 phone change while multiple people leave in disgust.  If I can mount video here it would be better explained.  This outfit is bankrupt in Customer Service!  We spent over an hour July 4th following this Reps BS while it became clear he was never (as intentioned from beginnning before we realized BS) going to exchange faulty phone.  I plan on sending video to Boost (seems there is NO Corporate Office listed for them tho!  ...Try it!!!) Corporate Office when I find it.  This outfit sells the phones and warrants they work, but leaves you in the ditch when they don't.  Hope your phone works is all I can say, and I wish I could post this Video here to demonstate what we all went through today!  Wow :-(