Boost Mobile Boost Moblie ilegal biling practices and Bad cellphone quality Internet

So I  have been with boost mobile for a couple of years. I have auto pay enabled. You would think that like any other company, they would only use money from your account to pay the balance of the bill. But no. That is not how  Boost Mobile operates. The $7.00 on the account has been sitting there for God knows how long. When I asked them to refund that to me, they came up with some ungodly long procedure how I needed to get my $7.00.

Well, I am done with them anyway. The quality of their calls is very bad.I only have about One bar in my house and no LTE.Today I checked it on an Echo Service versus my Magic Jack on the same phone. The Magic Jack was far superior. The Boost Mobile ( and yes I'm suppose to have LTE) was very choppy. Another problem with Boost is that unless I have "Location" turned on , I don't have any LTE anymore. I'm not sure if this is required by other Cellphone services? Location is a big drain on the battery and allows websites to track you