Boost Mobile "Shrinkage" = shrink your own self-respect? Internet

Signed up for Boost "Shrinkage" when it became available in November, 2010. Already Boost customer with auto reboost.

In January, 2011, called to change number due to unwanted calls.

In February, 2011, noticed on the 5th that payment due the 4th was not made via autoreboost; called boost; CSR said he noted account including my concern that there would be problems with shrinkage and payment made.

Shrinkage should have happened this month; spent well over 4 hours on the phone with the Boost folks and they said "too bad" and aren't giving me the shrinkage.

So, moving on and have a credit balance of $15+ (my bad; can't understand their online account balance). After multiple calls when the Boost rep hung up (I know when it's a hang up because I'm a CSR, too) finally a rep tells me to buy content to get as much as I can.

Boost Mobile has great intentions, but their customer service and phone selection sucks. The shrinkage plan must include small print they don't tell you about because if I was on AUTOREBOOST and they didn't take the payment, how is that MY FAULT and disqualify me from shrinkage?

FU Boost Mobile/Sprint/whatever your network is.