Boost Mobile Sprint, Nextel what exactly is a due date? Irvine, California

This happened to me today. I signed up for shrinkage last month. My due date was today. I woke up this morning to find my service interrupted. I am waiting on a call about a job I interviewed for. I believe that they are doing this on purpose to keep people from getting their bill reduced. I never had this problem before I got shrinkage, since I never had this problem before. I think a class action suit is in order.

I had exactly the same issue, but in October. Their explanation to me was that by changing my monthly plan, that made my payment date a day earlier, although I never received any notification that this was the case. I have spoken to their consumer escalation division, after writing to them several times, and she agreed that I was never told of my new due date, but still refused to credit that month towards my shrinkage plan. I filed a complaint with the Florida division of consumer affairs, and today received a response saying Boost refused to cooperate, so they closed the file "closed unsatisfactorily". This seems a simple matter, but their refusal to extend good customer service is simply mind-boggling.

Sent in what your have posted here to this email <SprintCares@sprint.com>

They can help.