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Report: #198751

Complaint Review: Boost Mobile - Irvine California

  • Submitted:
  • Updated:
  • Reported By: Baltimore Maryland
  • Boost Mobile PO Box 55026 Irvine, California U.S.A.

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First off, when I got my phone I always have the automated system interupting my call, just comes in on my line and says your account balance is $9.83 you have 89 mins available for my call and disconnects. When I call no one know anything about this, never heard of it before, but heard of something like it. They say they will take off the messaging on my phone so that doesnt happen, it still happens. So I called plenty of times regarding this matter and it was forwarded to the IT dept and it will be fixed and I will get credit for all the calls made when the auto system interupted my call and disconnecting me.

Nothing ever happen, however I switch to a premium plan, so now this doesnt happen very often. There have been many other problems, but the one that just made me want to cancel my service is I purchased some call tones. (music a person hears when they call you), there was a problem with it, so a rep cancelld my service and restarted it and all my purchased tones will have to be purchased again. I will not do that, why should I have to purchase them again, I have only had this service for a month. I was told this happens all the time, theres nothing they can do. That is not acceptable. There needs to be more educated people hired as customer service reps at least someone who can speak and who knows not to use the word aint when speaking to someone on a professional level, especially when you say you are a supervisor.(Wayne in the Kentucky Office. No one knows what is going on in this company, they all lie and do whateva to make you spend more money.

I had a problems with the connection with my phone so I called and I asked to speak with a supervisor because the rep wais arguing with me, he cut my service because he didnt like my attitude and I asked to speak with a supervisr and he hung up on me. Turning off the phone makes you spend more money to get it reconnected and activated. This company is ridiculous.

Shay
Baltimore, Maryland
U.S.A.

This report was posted on Ripoff Report on 06/29/2006 09:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/boost-mobile/irvine-california-92619/boost-mobile-ripoff-irvine-california-198751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#3 UPDATE Employee

WRONG

AUTHOR: Aggravated - (U.S.A.)

POSTED: Saturday, January 05, 2008
JUST SO YOU KNOW THERE IS NO WAY IN OUR SYSTEMS TO CUT OFF YOUR SERVICE. THEREFORE EVEN IF THE AGENT DID NOT LIKE YOUR ATTITUDE AS YOU STATE , WE AGAIN DO NOT HAVE A WAY OF TURNING OFF SERVICE. EVEN IF YOU CALLED IN AND REQUESTED THAT YOUR SERVICE BE CANCELLED THERE IS NO WAY TO CANCEL AN ACCT OR CAUSE SERVICES NOT TO WORK. THE ONLY AN ACCT CAN BE CANCELLED IS IF YOU ARE AT A ZERO BALANCE FOR ATLEAST 60 DAYS.
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#2 UPDATE EX-employee responds

just some info for you

AUTHOR: Ls103 - (U.S.A.)

POSTED: Saturday, July 21, 2007
First of all, "whateva" isn't a word, either.

With that said, if you purchased calltones and the employee cancelled them, then it was the employee's fault. Had you asked to get a refund for the agent error, you would have been credited the money that you had spent on your calltones by Boost Tech Support. I should know. I helped customers out this way several times.

And as far as being educated, words that people say have nothing to do with how educated they are. Chris was exactly right when he stated that boostmobile trains its reps to use relaxed professionalism and mirror the customer. The representatives are told to be casual with the customer because it's much easier to be relaxed yourself if the person you're dealing with is relaxed, also. Seriously, though, there is no reason to bring people's culture into play because in different areas people talk different ways. Do you want, educated or not, to be uppity and try to make everyone think you are trying to be better than them? There's no point in that.
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#1 UPDATE Employee

Saying "Ain't"

AUTHOR: Chris - (U.S.A.)

POSTED: Thursday, April 12, 2007
While I don't condone your poor treatment and the reps hanging up on you, I do have a little information about the way care reps speak. Boost outsources all of it's customer service to other companies. The representatives are TRAINED by Boost to use casual language (such as "ain't" and "What's Up?") while speaking to our customers.

We do not speak to our customers on a professional level because our customer base is not "professionals." Our customer base is urban youths. Young, urban teenagers talk that way and that is the way Boost trains it's reps to speak. Many reps have to be trained specifically to speak that way and not to sound too professional. We don't target middle age adults.
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