Boost Mobile as of 1/5/15 boost mobile stores are charging a $3.00 service fee to pay phone bill in store (which was free), however I never received any notifications of any sort (no text, no letter, or phone call) to inforrm of changes. If I pay online I have to pay taxes on a plan which suppose to have no hidden fees. i feel like I am forced to pay one way or another. This type of theft is not acceptable, false advertisement, and unprofessional to not inform customers of changes especially involving money Bronx new york

On January 7, 2015, I went to Boost Mobile store on 149th street and Third Avenue in the Bronx, NY to pay my husband's  and my cell phone bill, but was told that i had to pay a $3.00 service fee, so I left because I thought this particular Booost Mobile store was being bogus (because i notice most of them have different policies to suit whom ever works there).  I then went near by home on  Longwood Avenue in the Bronx, NY (where I always pay at) and was told the same information.  I was appalled, astonished, and perturbed because I was not notified of this change.  The store clerk showed me so sign he had, but why wasn't I informed when I paid my bill in that same exact store in December.  Why wasn't i sent a text, a letter, or even a phone call???

When I was informed that I can pay online or with Boost Mobile via phone, I called attempting to pay and was informed by representiative that I would have to pay taxes (which would be abouy $3.55) because my bill is $40.00 a month (no hidden fees).  I felt like I had to pay no matter what or change my phone plan.  I was informed by one representative if i have automatic pay I can just pay $40.00 per month and then at the end of call he slid in the sales pitch "of taxes having to be paid just like when I eat at a restaurant". 

I don't feel that it's fair to have to pay a fee to pay your bill with cash money and why does the advertisement states, "no hidden fees", but Boost Mobile customers has to pay either way it goes.  Bad customer service, unprofessional, and false advertisement!!!!