Boost Mobile Boost Fraudulent & Deceptive Claims of providing & charging for 4G lte/ 3g by BOOST MOBILE confirmed by Samsung Tampa Nationwide

August 2013 I purchased a Samsung galaxy s3 from Boost Mobile.  The very first day I received the phone, it only showed I was getting 3g with one or two bars.  Basic web pages loaded extremely slow.  Trying to watch a thirty second video on youtube buffered and buffered and buffered usually failing to play. I called boost that evening. Living in a large metropolitan city,  Boost said 4g lte was available in my zip code and throughout my city.  I should receive 4g lte with at least 3 bars.   I was told i had not given enough time for my phone to begin connecting to 4g network and I should wait awhile longer and call back the following day if my phone still did not display 4g one maybe two bars but within two or less minutes,  3g would light back up.  The internet was still almost impossible to access.  

I called Boost again a few days later and they updated the profile and told me it might just be my house,  maybe lots of trees or something of that nature.  Otherwise, the update should resolve it.

Rarely, no matter my location, did my phone ever display 4g. I hardly ever attempted to go online due to the aggravation of lag etc.  I thought maybe  it WAS something  to do with the oak trees in my yard.   Rarely leaving home,  I rarely was able to do anything substantial online. Loading gmail inbox , if it even loaded, would take 10-15 minutes.

I called Boost and complained again a couple months later. They said nothing was wrong with connection and i should try updating the profile myself periodically.

Instead I started walking to my local library to try wifi. Most times it v takes 3-4 attempts due to error messages saying " your connection speed is too slow to access the network" eventually It connects and internet speed is very fast.  

A few months later,  I moved six blocks away.  At that time,  I began losing even the 3g periodically throughout the day,  error messages saying you are not connected to the network. Id have to reboot the phone or switch back and forth from air plane mode to remedy and have 3g display again.

I called Boost , I was told the Sprint towers in my zipcode were being refurbished and when work was complete on the towers I should see much faster speeds on my phone including 4G LTE. however,  Boost did not know how long exactly the repairs would take but to be patient. They credited my account $10 for the problem. 

Quite awhile went by and now June 2014, i called again as simply trying too load anything online became increasingly more and more slow. Tower issues i was told Again and  received Another $10 credit.

By july, I began questioning the so called tower issues because friends with Sprint that came over with cheaper phones received 4g full bars at my house.  I persistently tried to use internet,  at times waiting in excess of 20-30 minutes to stream a 30 minute YouTube video. Watching it took sometimes an hour due to rebuffering.

August 2014, the fifth day into my monthly plan I received a message from boost saying I had utilized all 5 gigs of my monthly data and I was being reduced to 2g.  My phone still displayed the typical 3g one maybe two bars but loading any website was not possible.  Apps utilizing internet failed to item all month long. 

September 2014 according to boost,  my speed had resumed. Websites like normal lagged, 4g rarely displayed and  when it did,  nothing changed.

I called to complain again to Boost and  I also upgraded my account to allow 10 gigs of  monthly data thinking the forever lag to load anything must be consuming all the data. ( I had spent two hours trying to stream a 40 minute YouTube video  August 4.  )  This upgrade meant more expensive monthly bill.   I told them again about the connectivity issues .

Boost at  that told me tower issues in my area were resolved and again I should easily receive 4G with a minimum of 3 bars.  If not there may be something defective with my phone.  I complained that I bought the  offline from boost phone customer service and have had this issue the entire time.  I asked boost to replace my galaxy with an identical model free of charge.  Boost said NO, that I jUst need to purchase a new device but I would receive a promotional coupon via text with in three business days.

I received nothing.

October 2014 I called boost again to complain about not receiving the discount code and to havev then trouble shoot my device again.  I was told my phone had manufacturing issues and I would again need to just purchase a new device which they would help me select.   I declined and did receive the discount code. I could not afford a purchase.  I began updating the phone's profile with boost daily after I was told until I buy a new device,  this may possibly help the connectivity issues.

It did nothing. 

I was running kit Kat with all hardware updates, current PRL and according to boost diagnostic app , 3g and 4g run perfectly on my device. 

November 2014, thoroughly annoyed thinking i HAD purchased a defective phone from Boost,  I began using public wifi to  research online ways to possibly fix my Samsung phone.  

November 14, 2014 I emailed a Samsung developer,  found & downloaded 2 samsung apps. One explained how to view the exact network connection speed my phone was using in the phone's settings.  This feature of the phone is not easily or obviously noted in the settings. The other app i got allows Samsung tech support to remotely log in , access my phone to diagnose and or repair.

GUESS WHAT I FOUND IN SETTINGS OF MY  PHONE????

ALL THIS TIME IT HAS BEEN 2G !!!

I IMMEDIATELY called Samsung tech support. He performed a remote login, confirmed what I had found. He also said Samsung receives a substantial number of calls from Boost customers with the same complaint. He said it is the same result,  Boost is running a scam telling customers they are getting 3g/4g connection speed but actually only providing 2g.

SAMSUNG ISSUED A REFERENCE # ATTACHED TO MY PHONE AND SAID TO FILE AN OFFICIAL STATEMENT/COMPLAINT TO BOOST. Give boost the reference # & Samsung will verify if Boost denies the 2g connection suited they have all along been providing. 

Meanwhile,  telling me my galaxy isv defective virtually since boost sold it to me... charging me more money for more data .

BOOST ADVERTISES  FALSE CLAIMS OF 4G LTE COVERAGE ALL THE WHILE GIVING ONLY  2G !!!!!

Ive been told over a year now by boost they are providing me the fastest coverage, plus has charged me over $780 for a service they are not providing. 

Fraudulent and Fake