Complaint Review: bridgecrest /drivetime
bridgecrest /drivetime drivetime tried to cancel my contract athey failed to collect direct payments when down to last 3 months payments phoenix Nationwide
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I started paying direct pay payment s on my car when i purchased it may 2014 2 days after purchase the aintlock brake system light came on and the traction control light came on was told they would only repair car if it had less than 1500 miles on it i had 30 miles on car so they were forced to repair both aint lock brakes and traction control for 1800 i didnt have to pay anything , 2 weeks later the back window went out they had to pay for new power window moror and regulator cost 800 dollars i didnt have to pay anything car had only 500 miles on it , sept they stoped collectiong direct pay car payments , i called them several times each week and was told my payments were made and that i could turn the car back in and receive 1500 dollars in points i said no i was paying the car off and wanted the title and was told a residual was due nov 24 and i would have to call them to make the 34.99 payment, they still would not take my car payments from sept and oct 6 2016 they called me saying iw as 978 dollars behind in my car payments and asked did i want to refinance the car , i told them they had not collected the direct pay car payments since sept and the money was in the bank and they then said their computer system was broken and they could not collect the payments , so i gave them my atm information and made the 351 dollar payments i also paid 34.99 in a separate payment for the nov 24 residual fee , and was told they had fixed the computer problems and they would collect the final car direct payment on nov 4 2016 , they did not collect the nov 4 2016 direct pay payment and on nov 7 2016 i was told i was late and there was no grace period and i could refinace the car and i owed 375.30 on nov 18 th for my car which they failed deliberatly to collect payments on through direct pay , i went on line and paid 181.65 what i owed on my final car payment and told them i would pay another 34.99 on nov 24 as the contract stated , they said they not sending me my title , i hung up and filed a complaint with the bbb and the attorney general , they deliberatly didnt take my direct pay car payments since sept so i would be behind in my car payments and charge me extra money to renew a contract on my car even thoug it was their system that was not collecting the payments the attorney general is investigating them for fraud as they deliberatly told me my car payments were current to fool me into spending the money in the bank to force me to refinance the car but it didnt work , then they delibertly failed to take my last car payment to claim i didnt meet my contract and there is no grace period to bill me 375.30 a month for a car i had just paid off on nov 4 2016 if they had collected the final paymenta s we agreed and they claimed they would , all my direct payments were collected till i got down to the final 6 payments then they stoped and tried to charge me late fees and get me to think my contract was broken but they failed to uphold their part of the agreement and collect paymenys on time as they claim, they always collected my payments on monday since i got the car now they want to claim they collected the payments on friday but they didnt collect the payment on friday and want to reposses my car when it their fault the payment was not collected , there was no insufficent funds on my account they just planed to charge me and break our contract under false pretenses to get my car back or charge me to refinance a car i have already paid off and only 34.99 is owen on nov 24 for the residual please dont deal with these unfair business people
This report was posted on Ripoff Report on 11/07/2016 01:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bridgecrest-drivetime/nationwide/bridgecrest-drivetime-drivetime-tried-to-cancel-my-contract-athey-failed-to-collect-dire-1337009. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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