buyaradiator.com horrible customer service, Internet

i bought  a radiator  from them and was well got my part as promised in time agreed upon . when received found the part to be the wrong  one (my fault not theirs) contacted them by customer service phone number was told i could only contact my email . finally was able to talk to alive person Anthony who was very helpful and we found a way to exchange  the part. i bought a 2nd radiator  from the and had it shipped. they issued a  RMA(return to manufacture authorization). i had to pay the return shipping.  which i did and emailed them with the tracking  number. i was told it would take a couple of  days to process and they would credit back to my account  the $133.04. it is  now  day 11(working  day 16 days over all and back on day 5 called them and they could not locate the part in their wherehouse  and had lost the tracking # .IT JUST NOT TAKE 15 DAYS TO REFUND SOMEONES MONEY TO THEM i don't care what business your in. in addition there is not  a direct connect  number to management only have a private  number for Anthony and now  i am not sure he is really helping  me. he keeps saying  he is working  on it .well he not working on mine  because  it only take a few minutes  to process an RMA
( i use to manage a pep boys  store i would process 10-20 a day ) 

raymond s