Complaint Review: buyaradiator.com - Internet
- buyaradiator.com Internet USA
- Phone: 714-587-3950
- Web: buyaradiator.com
- Category: Auto Parts
buyaradiator.com Sent me a radiator that did not fit the make and model I gave them -- core was 6 in narrower not available Internet
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On 12-11-2015 I ordered a replacement radiator for a 1990 Chevy Beretta GT V6 3.1 litre engine. The radiator arrived OK in 7-10 days shipped via FedEx.
On installing it, I noticed the core was about 6" narrower than the original radiator. The plastic ends and intake and outlets were the same as the original radiator. I attempted to make it work anyway, but because the blower fan is offset to the driver's side, the narrower radiator could not be made to work as the hose connections were right where the fan was supposed to go, and the fan could not be centered on the core because there was not enough room between the radiator and the motor.
So I went to a local auto parts store and ordered a radiator, checking the core size before I took possession of it. I installed it with relatively few problems. I did end up having to put in a new thermostat to make it work right.
So now I have a radiator I can't use, so I contacted custormer service to see if I could return it for at least a partial refund. I was informed that all sales were final and no refund would be given. They did offer store credit, if I paid shipping on it.
The business model seems to be to undercut prices of other sellers and not worry too much about whether they send you a radiator that actually fits your car, since it's non returnable anyway. Lesson learned, I will not be buying anything from them again. I would advise any one else thinking of doing business with them to take their business elsewhere. The radiator will be going to the recycle station!
Sam in Sedalia CO
This report was posted on Ripoff Report on 01/25/2016 09:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/buyaradiatorcom/internet/buyaradiatorcom-sent-me-a-radiator-that-did-not-fit-the-make-and-model-i-gave-them-co-1282379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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