Capital One Auto Finance - Capital One Capital One Bank Harrassing telephone calls, refusal to stop calling, and rudeness City of Industry , California

I started receiving telephone calls from Capital One Auto Finance, which was evidently due to my mother's negligence to make her loan payments on time. During the first call I received, I told the young lady (her name was Julie) that I would be happy to relay the message to my mother, but that she did not live with me and that we have not lived in the same household for over ten years.

I also asked her if she had the correct number for my mother and stated it just in case. She said that, yes, she did have that number in her records. When I asked her why she was calling me, she said that it was because my mother had put me down as a reference. At that point, I asked her to please not call my home again looking for my mother because she did not live at this address. I further explained that I have a new baby here that is easily awakened. I asked her if they had a do not call policy and to put me on it.

When I got off the phone with Julie, I placed a call to my mom and left a message on her machine to let her know that I didn't appreciate getting phone calls from Capital One and that she needed to contact them immediately. I fulfilled my promise to give her the message.

Two hours later, I received another telephone call from a guy named Tom from Capital One Auto and I very nicely told him the same thing, except I also mentioned to him that I had called my mother's home and left her a message to call Capital One when she got home from work because they were calling me looking for her. I also told him that I had asked NOT to be called again. At that point, he laughed at me and proceeded to tell me that he could call me as many times as he wanted to and then hung up on me!

I got three more telephone calls from Capital One Auto within the next hour and a half...one from a cell phone. When my fiance came home from work, I was beyond irate. He told me to calm down and asked if I wanted to go out to dinner to get it off of my mind. That's exactly what we did, but when we came home, there were a total of seven more telephone calls from Capital One Auto.

That makes a total of 11 telephone calls in one day! Now, even if I was the person who was responsible for this debt, eleven calls in a day is blatant harassment. Not only that, but I asked two individuals on two seperate occasions that day to please put me on their do not call list and not to call my home again.

By the eleventh telephone call, I told the guy on the phone that I was hiring an attorney and that I had documented each and every telephone call that I'd received that day and that there would most definitely be repurcussions for their blatant disregard for my rights. He hung up on me.

In closing, if ANYONE else has had similar experiences, please post here. This company has no right to disrupt innocent peoples' lives this way and I intend to see to it that they are severely punished for their actions. The more documentation we can get together, the better.

By the way, I've hired an attorney to deal with Capital One Bank in the past, due to them charging me for their mistakes. It is possible to fight the big credit card companies.