Complaint Review: Capital One Auto Finance - Plano Texas
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- Author Confirmed
- Capital One Auto Finance 3905 Dallas Parkway Plano, Texas U.S.A.
- Phone: 800-946-0332
- Web:
- Category: Car Financing
Capital One Auto Finance ripoff Plano Texas
*Author of original report: [Loan Paid in full now
*Consumer Suggestion: i am confused
Show customers why they should trust your business over your competitors...
Cap auto repossessed my car and I have paid everything that was owed and new insurance and personal references. I was told this is what was needed in order for them to release my car back to me. Now they will not return my calls and have not released my car. Every day, a storage fee is charged by the repo man & I am screwed. I am now current in payments with new insurance and only owe $900 now (3 payments). this is the most screwed up company I have ever dealt with.
Janice
Torrance, California
U.S.A.
This report was posted on Ripoff Report on 06/16/2006 05:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-one-auto-finance/plano-texas-75093/capital-one-auto-finance-ripoff-plano-texas-196803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
[Loan Paid in full now
AUTHOR: Janice - (U.S.A.)
SUBMITTED: Sunday, October 15, 2006
Clarification- the 900 dollars owed was the balance of the loan. I paid all the PAST DUE AMOUNT in full but still owed 900 (3 payments).
They did release my car but what an ordeal I had to go through. I live in the Los Angeles county and the repo man took my car to a storage yard in the same vicinity. The exact day I paid the past due amount and cap one "released my car to me" they had an auto moving company take my car to San Diego (a 2 hour drive)
well, i had no car to get there so i yad to take a train and a trolly, 2 buses and had to walk about a mile on a dirt road just to get to the auction yard that they took my car to. I did get it back and have since paid my loan in full.
Now my dilema is they mailed my certificate of title to me a week ago and I still have not got it in the mail. i am giving 2 more days & if not received by then i will call them.
#1 Consumer Suggestion
i am confused
AUTHOR: Jo - (U.S.A.)
SUBMITTED: Sunday, October 15, 2006
sorry, i am a bit confused... you say you paid what it was owed but then you wrote down "I am now current in payments with new insurance and only owe $900 now (3 payments)."
So you owe now capital one 900 dollars?
Im sorry I will like to help you but your report is really confusing.
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