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Report: #1038322

Complaint Review: CAPITAL ONE AUTO FINANCE - PLANO Texas

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  • Reported By: MR AJ — JERSEY CITY New Jersey
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  • CAPITAL ONE AUTO FINANCE 3905 N. Dallas Parkway PLANO, Texas United States of America

CAPITAL ONE AUTO FINANCE HARASSMENT, BREACHES OF CONTRACT, REPO, AND PREMATURE AUCTION! PLANO, Texas

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I purchased a brand new 2007 Lincoln Navigator. my income changed shortly after. I managed to pay on-time for more than a year before I fell behind. Although my payments were late, i continued to pay the best i could for 4 years. Capital One called several times a day for approximately 3 years. Some days they called 1 to 3 times. several days they called 10+ times up to possibly 20 times. Even when I made payment arrangements and told several agents that i was unable to answer because i drive trucks and cannot legally talk while driving!  In February 2011, they approved me for their 'Hardship" program which was designed to lower my payments and defer 2 payments. Also stating that if I paid the requested amount, my next payment would not be due until April 21st, 2011. After I made the requested payment in full, Capital One retracted the agreement which left me more than 60 days past due.  On April 13th my vehicle was reposessed. They told me I had 10 days to pay all late and current payments in full before the vehicle would be auctioned to the highest bidder. As i attempted to pay that amount and recover my vehicle on April 22nd, I was informed that my vehicle was auctioned off on April 20th. Less than the suposed '10 days' they told me.  Many people will judge my character by the late payments. I know that I did my best. I cannot predict the future.  When the banks were in trouble the government bailed them out. Who bails honest citizens out?  Some lawyer needs to try a civil suit for me.   I paid almost $50,000 on that truck before they took it. SMH

This report was posted on Ripoff Report on 03/26/2013 07:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-one-auto-finance/plano-texas-/capital-one-auto-finance-harassment-breaches-of-contract-repo-and-premature-auction-p-1038322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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