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Report: #281629

Complaint Review: Capital One - Internet

  • Submitted:
  • Updated:
  • Reported By: destrehan Louisiana
  • Author Confirmed What's this?
  • Why?
  • Capital One capitalone.com Internet U.S.A.

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I did have credit cards with capital one. I fell behind when I got into a car accident. I did pay the credit limit on my cards and my checks were sent to capital one. The checks were accepted and the the limits of the cards were paid in full.

When I went to buy a house. My credit was ruined by capital one. The Mortgage Company made me do a 3 way call with a company to verify that I had paid my Debts and that I was Clear. This was done in order for me to get my loan. Capital never corrected my credit Report. The company that verified my status was named Kroll Factual Data they did a three way call and recorded the conversation with capital who verified that my accounts were paid. The lady from Kroll Factual Data told me to get hold of Capital One and have my Credit report corrected. Capital one would never correct it.

I have had to pay higher interest rates because of Capital one and my credit status is horrible because of Capital one. I still have the Cancelled checks.

Katie
destrehan, Louisiana
U.S.A.

This report was posted on Ripoff Report on 10/29/2007 12:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-one/internet/capital-one-capital-one-was-unjust-internet-281629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Capital One was unjust reply

AUTHOR: Bankworker - (U.S.A.)

POSTED: Tuesday, October 30, 2007

"I did have credit cards with capital one. I fell behind when I got into a car accident. I did pay the credit limit on my cards and my checks were sent to capital one. The checks were accepted and the the limits of the cards were paid in full."

Ok so you admit you fell behind. In order for any company to report you to a credit bureau, you must be at least 30 days behind on your payment and they are well within their rights to do so. That is the reason they offer payment protection plans, and extensions in the event something like an accident occurs, you're acct can be protected. Most loan, utility, or credit card companies do this due to large customer satisfaction responses. I understand that you felt you ended up paying your balance off but the timeliness of your payments is what counts on your credit first and foremost. You have to accept responsibility for your own mistakes and suck it up. There is no ripoff here. You pay late, you pay the consequences.

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#1 UPDATE Employee

Capital One was unjust reply

AUTHOR: Bankworker - (U.S.A.)

POSTED: Tuesday, October 30, 2007

"I did have credit cards with capital one. I fell behind when I got into a car accident. I did pay the credit limit on my cards and my checks were sent to capital one. The checks were accepted and the the limits of the cards were paid in full."

Ok so you admit you fell behind. In order for any company to report you to a credit bureau, you must be at least 30 days behind on your payment and they are well within their rights to do so. That is the reason they offer payment protection plans, and extensions in the event something like an accident occurs, you're acct can be protected. Most loan, utility, or credit card companies do this due to large customer satisfaction responses. I understand that you felt you ended up paying your balance off but the timeliness of your payments is what counts on your credit first and foremost. You have to accept responsibility for your own mistakes and suck it up. There is no ripoff here. You pay late, you pay the consequences.

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