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Report: #1189731

Complaint Review: Capital One - Nationwide

  • Submitted:
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  • Reported By: FOXROX — Los Angeles California
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  • Capital One Nationwide USA

Capital One P.O. Box 30281Salt Lake City, UT 84130-0281 Unauthorized e-Bill Sign-up Leads to Derogatory Mark on Credit Salt Lake City Nationwide

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CapitalOne voluntarily enrolled me e-bill and stopped sending paper statements. They did this without my permission and I didn’t receive the bill that I am use to getting. In addition, they never sent a letter confirming a change. Nor did they call to let me know I was late, which turned into a 30 day derogatory mark on my credit. My history shows that for every paper statement mailed, my bill was paid. I pay my bills on time and CapitalOne is ruining my credit.

This is a pattern and has happened twice in 2012 and 2014. When I called to complain CapitalOne issued an investigation and blamed it one me. And as a results my credit has been negatively affected.

They can't just do whatever they want to do. I can't be the only one this has happen to.

Sincerely,

RoxannaStroska@gmail.com

This report was posted on Ripoff Report on 11/18/2014 11:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-one/nationwide/capital-one-po-box-30281salt-lake-city-ut-84130-0281-unauthorized-e-bill-sign-up-leads-1189731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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