Report: #19076

Complaint Review: Capital One - Nationwide

  • Submitted:
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  • Reported By: donora pa
  • Author Not Confirmed What's this?
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  • Capital One p.o. box 85147 richmond va,25276 Nationwide U.S.A.

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this is the second time they have added unauthorized amount to my account. the first time I wrote to the and told them I did not want any charges added to my account without my signiture or at least my pin #. the last 5time they did this it put me over my limit of 300.00 and they added 29.00 to my account and they said it was some sort of a promotional thing a that wasw taken place.

well, my local bank that I have money in a checking account will not evwen let me withdraw any amount without a signiture oe pin #. I had wrote them about the firsty time they did this to me and told them not to do any such action without my pin # or signituyre.

Both times they put me other my limit then charge me an over limit charge, this seems like a rip offr. well I tyold them if that is the kind of business they are to do with me I will not pay them anything. they do not seem to know they are working for me ,not me working for tyhem. they told me to call the org. that put the 79.00 on my account.

it seems to me that t5hey should be doing this thing, my business is with capital one not some busniss that i do not even know. they told me that the businessw called me on the phone, i have no idea who they are talking about.

i am tird of capital one and told them months ago that i was going to pay them off and have been making steady paymentsw sence then, but i will not pay for some telepnone people that callo me.

i do not mean to be smart month but i have told them very clear that i did not want any thing added to my account. i bet i am not the only one they do this to,but i do know the buck stops here. thank you for any concern you may have for me.

donora, Pennsylvania

This report was posted on Ripoff Report on 04/18/2002 06:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-one/nationwide/capital-one-ripoff-second-time-added-unauthorizeed-amount-to-my-acctount-con-artist-fake-19076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#11 UPDATE EX-employee responds

Cross-Selling / Business Partners ..I agree, they are crooks

AUTHOR: Doug - ()

POSTED: Tuesday, June 25, 2002

I used to work for CapOne as well. I have heard the issues in reference to consumer's accounts being charged for items which they never agreed to, and I have experienced it first hand. Most of the money charged to the accounts are for intangible items, such as membership fees for a products you never agreed to.

One of the best ones they use is AutoVantage, AutoVantage Gold, etc. These are products marketed within the monthly statements sent by CapOne.

These are also business partners of CapOne. In appr. 1996 CapOne would have some boxes to check at the bottoms of the payment coupons. Most people ignored these boxes. In small print across the bottom of the payment coupon it was detailed that by not checking the boxes and declaring you do not wish to sign up for the services marketed, you are agreeing to the membership fees charged by that business. CapOne stopped doing that since they received so much "heat" for it.

This will show you how bad CapOne is at trying to squeeze every penny out of anyone. I had an employee account with CapOne during my employment with them. I am also a AAA Gold member. So when I called one day, to check for charge backs, they solicited this AutoVantage garbage to me. I deny the request, stating I had AAA Gold and did not need AutoVantage. After they gave me the information I was asking for I hung up. Guess what? I got charged a 59.00 annual membership fee 3 months after that conversation took place. The fee was from AutoVantage. Now, I probably would not have made the connection, seeing it was 3 months later, but I had heard the words "AutoVantage" numerous times while working for them.

Basically, even if you say "no", they will still charge you. I read the terms of this AutoVantage crap and it has a "free" 90 day trial. So here is what the CapOne cross sales team does. They rely on you to forget what they just pitched you, then when you don't get charged for another 90 days, you don't make the "connection".

3 months later when you are billed for it, you have no clue where it came from. Then the customer service rep. will tell you to dispute it with the company who charged you. All the while, they will add interest to the amount charged. The rep will tell you it will take up to 60 days for the charge back to appear. That is appr. 1 to 2 months of interest on the $59 charge. Very rarely does a customer call CapOne to dispute .25 in interest from a disputed charge. So multiply .25 x millions of customers, and you have a nice little piggy bank.

I agree, they are crooks, hence me leaving!

Take Care

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#10 Consumer Comment

just wanted to put in my 2 cents

AUTHOR: Kristi - ()

POSTED: Saturday, June 22, 2002

I will be soon cancelling my capitol one card as well. Though their customer service has always been pretty great I have to say the aftersell offers are pitiful. I now have operators calling my home at least 3-5 days a week, which is annoying but dealable.

Here is my dealbreaker. Capitol one calls one morning while I am dead asleep, I answer and the operator starts their speal (I dont interrupt as I feel sorry for those that have to make these calls and hey it is their job why be an *$$hole right) well they finish and BAM hang up on me without me uttering a word.

Having not caught their name and really just wanting to get back to bed I call capitol one back and tell them what happened, my only request is that no offers be added to my card I have never aggreed to any when they have called me EVER. The manager proceeds to tell me there is nothing he can do, unless the charge shows up I cannot contest and I need to watch my bills to assure it doesnt, now how in the hell does this change over to my responsibility??

Ive had it and I am cancelling my card all together. What an obvious ripoff, but I guess if they cant control what they charge to my card then I will be much better with companies who wouldnt pull this crap anyway

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#9 Consumer Suggestion

Former Employees and Grace Period

AUTHOR: Ed - ()

POSTED: Friday, June 21, 2002

To all former employees of Cap One, I am an attorney representing a nationwide class of cardholders in a lawsuit against Cap One. Your comments on this site appear informative and honest. Cap One presents a defense that appears at odds with your comments. If you are willing to discuss these issues with me, we may contact one another through the editors of this site. I would greatly appreciate that. Send e-mail responses to: CapitalOneclassaction@ripoffreport.com
and place in the title, Capital One Class Action.

John - Cap One has a grace period only because Virginia law requires at least a 25-day grace period. Cap One's lobbying group, the Virginia Banking Association, wanted no grace period. The Governor in 1992, however, insisted on it. Of course, Cap One has no grace period on late fees.

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#8 Consumer Suggestion

A satisfied customer, believe it or not

AUTHOR: John - ()

POSTED: Tuesday, May 28, 2002

I have been a customer of Capital One's for 5 years now, and although you have to watch very carefully what you authorize, I have found them to be more than fair.

My first card with them was a secured card - a deposit of $1000 got me credit of $2500, when I added $1000 later I got a balance of $5000. After paying as agreed for one year, I was offered an unsecured card also from them, for $500 initially (now $1500).

I tried to change the terms of the secured card, but that was not in the program so I just cancelled it. 6 months later, they gave me another unsecured card (in addition to the $500 one) for $2000, and new annual fee. Good interest rate, too - 15.05%

Yes, I did mistakenly authorize charges. They took them off, immediately. They even went back 3 months.

Yes I have received late payment fees. They took the first one off (that is their policy), even though it really was my own fault.

Yes I received an overlimit fee - when I complained that they ought not to allow an automatic withdrawal (which, admittedly, I had authorized but forgot), they said that is an option I can choose (to decline charges that would cause an overlimit). When I thanked them and said that's a nice feature I wish other credit card companies did that and that overall I was happy with their service, the service rep said "Hold on a minute" and ended up reversing the overlimit charge as well, even though they had already done that once before (as the "freebie") and I didn't even ask.

Now I have 3 cards with Capital One, one at 9.9%, one at 14.9% and one at 15.05% totalling $5000, and I am now able to eliminate my 23.9% Providian "GetDumb" card (which is going up to 29.9% in August!!)

By the way, I tried to negotiate with Providian on the rate, and the fact that they have no grace period (which Capone has)... no dice. Sayanora, Providian, thank you Capital One!

My advice: When dealing with Capital One, be polite, listen carefully. They aren't bad. In fact, they're better than the old Fleet(NatWest) card I had before my business went under, they actually listen!

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#7 UPDATE EX-employee responds

Another Fed-Up Former Employee

AUTHOR: West - ()

POSTED: Sunday, May 26, 2002

I also used to work for Capital One. I quite when my manager told me that, "spending too much time with a card-holder only hurts you. It's not your fualt if they can't read their statements. You should be answering all these questions when you could be making a sale instead!"

I was in a special que that "offered" card-holders special deals at the end of the calls. At first this was a once in a while thing, maybe every five or six calls I'd get one offer and five regular calls. Once they started to come in everytime my manager decided he liked to have a fat wallet and started pushing us to make the sale. It got so bad that we stopped carring about answering the caller's questions and just pushed the sale.

I know some people get frustrated with things that are added to their bills and with people calling here's how to get it to stop. There is a form every associate at capital one knows how to fill out. This form will remove the cardholder from the solisitation list. It's called the do not solisit form. It's all on computers now but if you tell them to take you off of the list they have to do it. Your job is to then get that persons name and ID#. They will have to notate the account that you called and asked to be removed and that they filled out the form so in a few days call back and make sure there is a note on the account about it. They may still try and sell you something then because it takes a month or so for the form to go into effect and the associate may not want to lose the incentive by not selling you, You lose money if you don't attempt to sell every call you can.

Try this and it should also stop some of the things in your statement too that are a complete waste of your time.

I hope I helped,

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#6 UPDATE EX-employee responds

Please call the executive office of C1 at 800-955-1455

AUTHOR: Christine - ()

POSTED: Friday, May 24, 2002

Capital One has these folks available in the "Executive Office" to help when Customer Service can't. It costs the company about $80.00 for these calls to be taken so the number really isn't published but please feel free to share with everyone who needs help!

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#5 0

EDitor's Comment: Thank you for your valuable contribution above

AUTHOR: - ()

POSTED: Friday, May 24, 2002

We are all very grateful for your information. We are very well aware of the corrupt practices of this corrupt business. They prey on the hopes and dreams of good, hard-working American just to snatch and grab the money they could use to buy a nice meal or some living room furniture.

Their telephone sales lie to people and hide behind Capital One's phone system to harass them with hang-up calls, some in the middle of the night.

We encourage you to get others to come forward with inside information also.

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#4 UPDATE EX-employee responds

Capital One counts on the fact that you don't have the time..

AUTHOR: Christine - ()

POSTED: Thursday, May 23, 2002

As a former employee of Capital One, I have to say that while the rip-offs aren't absaloutely visible, they exist. Capiatl One markets things to customers through different methods and use wording such as "I can send this right out to you, let me verify your current mailing address" and this is how they get you to authorize charges on your account. By verifying it and not telling them flat out you are not interested, they send you a package of useless materials for a product or service you will NEVER need. Three months later, you are billed 59.95-129.95 and you could potentially go over your limit at which time you are charged an overlimit fee.

Platinum card holders and mile accumulation card holders very rarely get charged a MEMBERSHIP fee for their 5,000-25,000 accounts yet people who have less than exmplary credit get charged a fee of $59.00 or more. C1 preys on people who don't have the education or credit or financial savy to protect themselves. If you are a Guarantor on an account for your child and they turn 18 and raise the limits on the C1 account with out your knowledge and there is nothing you can do about it. Surely it ends up on your credit bureau report. C1 also reports the high balance on your account instead of your limit which ultimately drops your credit score and that is just a simple policy of theirs. C1 also manipulates the way they collect on delinquent accounts. If they say they are helping you, they aren't. Really, they are helping their numbers because less charge-off (bad debt) are favorable for potential investors. They don't want to help you re-establish credit, they want investors to not see what is dirty about them. They open accounts for minors and they have wrongfully garnished the wages of unsuspecting people who never had a C1 account. They advertise these awesome types of account but most people DO NOT QUALIFY because of their credit score. Why advertise that way? It reels you in and you are given the disclosure that you may not get that type of account but, you will get something. Even if it is a $100.00 account with a $59.00 membership fee. Some people also opt for express shipping at $19.95 so they have $20.00 available on that shiny new account. Is that worth a hit on a credit bureau report. After the application is processed, that hit is already on there so even if you don't want the account, you FICO score has dropped because of the inquiry. Meaning, the credit bureaus gave them the wrong information about you and they took you to court with out you knowing it. Next thing you know, you have a judgement on your credit report and now you have to take the time to sort it out. This company hopes you don't take the time to look at your billing statements or fight back. Some find it easier to pay $50 rather than fight their way through C1 employees who are too scared to help you the best way they know how.

I think that people should really keep the associates on the line to answer ALL of the questions about their account and really get their $59.00 worth. The associate's call time is tracked and it needs to be a short call otherwise they don't make their calls per hour and that affects their incentive. So C1 defends the Membership Fee saying that it costs money to maintain the account. This is true but why are people still unclear on how to the account works? Nobody had the time to help them.

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#3 0

*EDitor's comment to the above Rebuttal:

AUTHOR: - ()

POSTED: Tuesday, May 21, 2002

You need to know that this website is dedicated to defending victims. And that includes onslaughts from corporate shills. You are the loser, my dear, having fallen prey to one of the most mundane fallacies... and so out of touch that you don't realize that you have a huge customer service and public relations problem. In your favor, you do admit responsibility in not keeping your customer informed.

Oh, but nice try with the planted comments. Amy and Michelle,(sounds like the name of a movie about a couple of clueless bimbos) are both Capital One lackeys. You should review their comments first, though. This just makes you look worse. Lenders have obligations to the debtors, too. That's the law, generally. You just look so heartless. You have just reversed all the money spent on your public image.

One final thing, we don't care if someone is only ripped off for $5, that person will not be ridiculed. We don't care if they misspell words or make mistakes with punctuation, they will not be corrected. We are dedicated to justice and fairness. Ad hominem attacks will not be tolerated; it's like being raped twice.

As stated by many victims by e-mail and on many Rip-off Reports,


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#2 UPDATE Employee

Thank You Amy!!

AUTHOR: Michelle - ()

POSTED: Monday, May 20, 2002

First, let me tell you James that the money you have in your bank is YOURS.

Of course you bank will only allow signatures and pin numbers when you do something to the account.

A credit card is OUR money, which means you cannot tell us how to allow charges.

Are you als aware that these rules we follow are not our own, but Mastercard and Visa.

If you have an issue, stop sending us letters, and go complain to the.

If you don;t know how to handle a credit card(which I think you don't)then you should cut up the card, and send it back.

It is our fault for not calling and asking questions when you first got the card to find out how it works.

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#1 UPDATE Employee

Stupid Cardholders

AUTHOR: Amy - ()

POSTED: Saturday, May 11, 2002

The only person who can authorize a charge is the cardholder. Its not Captial One's responsibility to monitor your account and decide which charges to appove and which to decline. That is why you are sent a monthly statement. If a company charges your account you contact them. Capital One is simply the card issuer not the one responsible for making charges to your account. If you ordered something over the internet or telephone and weren't asked to give a PIN or your signature and Capital One declined the charge you would be angry about that. Grow up and learn how to be a responsible adult and credit card user. Capital One is extending a privilege to you not the other way around.

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