Complaint Review: Caribbean Cruise Line - Pompano Beach Florida
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- Author Not Confirmed
- Caribbean Cruise Line 531 SE 5th Ct. Pompano Beach, Florida United States of America
- Phone: 1-800-237-3503
- Web: www.caribbeancl.com
- Category: Cruise Ships
Caribbean Cruise Line Charged $898 to my elderly mother's credit card with Free Cruise offer Pompano Beach, Florida
*Consumer Comment: Call Them!
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My elderly mother called me a few months ago to say that she had won a free 2 night cruise to the Bahamas for 2 and wanted to know if I would join her next year (2010). She lives in Georgia and was down in Florida for a visit this past week so brought the cruise info with her. When I saw the paperwork and discovered that she had already prepaid $898 via her credit card (apparently she gave the sales person the info over the phone) I was pretty dismayed. My mom is 75 and still has to work full time to make ends meet. She has always dreamed of taking a cruise and she just couldn't resist the chance at a "dream vacation".
I am convinced that she was the victim of very deceptive sales tactics - hopefully we will be able to get her money back either from Caribbean Cruise Line or the credit card company. Will update in a few weeks.
This report was posted on Ripoff Report on 12/07/2009 10:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/caribbean-cruise-line/pompano-beach-florida-33060/caribbean-cruise-line-charged-898-to-my-elderly-mothers-credit-card-with-free-cruise-of-535560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Call Them!
AUTHOR: S - (USA)
SUBMITTED: Tuesday, December 08, 2009
Please call these scammers on behalf of your mother, you should tell them you are your mother actually so that they will talk to you and demand a cancellation and full refund! Do not take no for an answer and make sure to escalate the situation to a supervisor, I got a full refund and cancellation by doing this. Don't give up, they will give you your money back. Make sure if they agree to the refund you get a confirmation number. Also, when they give you a hard time, and they will, cite the Florida Sales Act and threaten them with the BBB and legal action. Also call the credit card company and dispute the charge if the scammers refuse to give you a refund. I also recommend getting a new number for that card because I have read horror stories of additional charges popping up from these people at later dates. Good luck!
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