Caribbean Cruise Lines Manipulative. Rude. Scam. Pompano Beach, Florida

My husband received a "free cruise" from Carribean Cruise line in the mail.  Calling the number, this free cruise {buy one get one free} would cost us about 900 dollars. 

He said we didn't have the money, and the man was able to coerce him into giving him the number, explaining they could do it in 100 dollar increments, starting in a month, when we could do it. 

The next day, I discovered our account was very in the black.  I called these people, and they said my husband had agreed to the charge.  They wouldn't speak to me, because he was the one they had worked with. 

My husband insisted he didn't, and called them back.  The same manipulators were able to convince him they couldn't refund all of it, but only 500 dollars, because the rest had already been applied to the cruise.  They would refund it within a 3-5 business days. 

10 business days later, I made him call again, and this time they said it was 7-10 business days, and would be done soon. 

At this point, I am extremely upset.  They literally took food out of my childrns mouths.  My husband had been out of work all summer, and I had started working, two weeks before.  That money they took was my entire two weeks of hard work. 

So four weeks later, nothing, and I don't have enough in the bank to buy diapers for the kids, let alone milk or necessities like that. 

They continue to refuse to speak with me, only him, and assure him they will refund it.  I firmly do not believe they cannot refund all of it, and I know they can do it instantly. 

So now they have to deal with me, and I'll do what it takes, but they are not woring with me, and refuse to even give any of this money back. 

They are manipulative, and if one spouse seems more forceful and stubborn than the other, or a lot less naive, they'll take the easier one and all they will say to the other, "we're sorry, we talked to your spouse, we can't talk to you." 

Yes, I am upset, and I have read several similar reports, now mine is added to it.  Hopefully, someday, somebody will start a class action lawsuit against them, exposing them for the scam they are.