Complaint Review: Cash for laptops - reno Nevada
- Cash for laptops 4900 ampere drive suite 102 reno , Nevada USA
- Phone: 888-821-1143
- Web: cashforlaptops.com
- Category: Bait-and-Switch
Cash for laptops, cash for iphones erecyle scam artist, bait and switch, rip off artists reno Nevada
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I had a 2 week old ipad air 5th generation that I didn't need and decided to sell. I had used the company cash for laptops off the internet twice in the past selling computers and had been very happy with the results. I contacted the company, told them the conditon of the device. It still has the plastic film on the screen! They offered me 373.00, I accepted, they sent me a prepaid box to send it to them. I was told the transaction would be very quick, I could have a payment within the next day more than likely into my paypal account.
It took a week to get to them because they use 3rd postage. I didn't hear anything from them for a week. I wrote them, they told me I had to be patient. I was then notified twice by email that they couldn't use my device because it was hooked up my iphone. They sent me instructions on how to disengaged the two devices. I tried it, didnt work. I called them. The receptionist offered to do it for me. I trusted the company, I allowed them to do so.
I waited again..no response. 2 days later at 7:30 on a Friday night I got an email from them. They were going to send me 59.00 for my ipad!!! Thats ALL. I was extremely upset. I decided I just wanted my ipad back. It was worth far more than 59.00. I tried to email them back..no response. I tried to call them...voice mail saying that they were closed until Monday morning. The next day I received about 3 emails and a phone call from them stating that they were closed till Monday.
I called Monday morning as soon as they opened (PST). I was on hold for over 30 minutes. When I finally got to speak to a person, she told me I had to talk to purchasing. I was put on hold for another 10 minutes.
When I finally got to speak to the purchasing manager it was a complete farce. He lied about everything. Everything that came out of his mouth was a lie, it sounded like it was scripted. He told 1. My device had scratches on the back, they had to replace the back. Lie #1. He told me the home button didn't work right they had to fix that Lie #2.
He told me that a month had passed since the offer had been made to me and the device had deappreciated. Lie #3. If thats the case then why on their website does my particular brand/model of device still show they offer $373.00??
He told me that he couldn't give me the device back before it had already been processed. Lie #4. Their website tells you that you have 3 business days to contact them if you aren't happy with the price offer. They told me on Friday night the offer, I called Monday. How is that 3 business days?
He told me that I should have called them because they are open 24 hours a day, 7 days a week. Lie #5. I started contacting them on a Friday night as soon as I got the email and couldn't speak to anyone till Monday morning. How are they open 24 hours????
He then told me that since I was a return customer he could offer me another 141.00 for the ipad bringing the price to 200.00!! How could he do this??? How could he suddenly offer me more money?????
I again repeated that I wanted my device back. He said that it wasn't possible and I should just accept the money and forget about it because my device wasn't worth 373.00. He t old me that only a brand new never opened ipad would be worth 373.00!! Thats not why the website says. Lie #6.
It ended with me being extremely unhappy and him offering me 200.00 to be put into my paypal account. I lost 173.00 in this deal. I have reported them to the Better Business Bureau and will contact also the FTC and the Attorney General's office.
I did receive a 200.00 payment from them today but I refuse to accept it. I want my device back or the 373.00 I was promised. They lied repeatedly and have ripped me off.
This report was posted on Ripoff Report on 11/11/2014 07:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cash-for-laptops/reno-nevada-89502/cash-for-laptops-cash-for-iphones-erecyle-scam-artist-bait-and-switch-rip-off-artists-1188148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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