Ecyclebest Ecyclepawn Cash for laptops Cash for iphones Way Overquoted price to be paid for laptop and would not return per T&C Sparks Nevada

I got a flyer in the mail advertising their website for "Top Cash for your Used Electronics."  Their website has a comprehensive list of laptops and cell phones and provides immediate quotes for your device. They provide packaging and shipping both ways if necessary per their terms and conditions Par F. No trouble contacting them for Q&A. My first quote for a netbook was $145, then a few days later, it went up to $190! This is way over market (Craigslist & Ebay), especially if they are going to recycle it for parts. (not).

Sent it in and about five days later got an email quote for $11 for a working device in great used condition. You only have 3 days to respond per Par. F and it has to be verbally by phone so I tried contacting them.  Curiously, the same number that worked so well now required an on hold wait of 50 minutes, before a "receptionist" transferred me to Purchasing where the call was dropped after ten minutes.  I called back a few hours later and waited about 30 minutes for the receptionist and told her my last call was dropped.  She said Purchasing was slower now and I waited about ten minutes before Purchasing picked up.  They had all my records and the inspection report which cited a bad battery and light scratches on the case (no big deal, especially for a device to be parted out.)  After much haggling, I said 'No problem, send it back'. She responded 'I can't.'  (not I won't, or any explanation why she couldn't.)  I mentioned Par F and that I was within the three days and they had to send it back and she repeated, she can't, and no, they didn't.  So after still more haggling, we agreed on a check for $55, about a third of the initial quote.  A check for the full amount arrived quickly, was deposited and I hope it doesn't bounce.

A few comments- this is in no way a green recycling outfit, they won't even bid online on devices that can't be resold on ebay or pawned. If you want to environmentally recycle your device, try locally. There's usually places like Best Buy or Costco that will responsibly dispose of it.  If you want to sell it, try a pawnshop or ebay or CL.

The loophole they exploit in the T&C to not return your device is Par. M-    

 M. Failure to Return Product or Contents Thereto. Under certain limited circumstances, at no fault of ours, we may not be able to return your item and you agree to hold us harmless from any loss regarding our failure, when outside of our control, to return your device to you. We will never under any circumstance duplicate or return any software or data contained on your device.

So your bargaining leverage is virtually nil.  They don't have to return your device and after three days, they can send you a check for the lowball emailed offer.

I called the Sparks Police, Waushau Cty DA and NV Atty Generals office. The police have a hundred complaints already and the Atty General has already taken them to court. A Mr. John McGlammery at 775.684.1169 at the Carson City Atty Generals office would be interested in getting written reports from you in support of the case against them.

Lastly, if you're reading this before shipping your device back, the laptop box is big enough for two or three bricks on which the postage would be enormous.