Challenger Pools Ripoff Dishonest and Shady business Tampa Florida

I would suggest that anyone having trouble with this company to contact the Better Business Bureau and file a complaint.

We have just done it. Our pool was started in September of 2005. This was after we had signed a contract in May of that same year. Our pool was started and left for about a month or two with just the rebar and no shell. During that time the wall behind collapsed. We brought this to the attention of Tony and told him of our concerns about the deck. We were assured that the repair to the walls would be made before the shell was put in. Their repair when they put in the shell was to place cardboard behind the rebar. Not long after the pool was completed, which by the way was not until February/March of 2006, we noticed the deck sagging in areas. Of course their response was "it's normal to have some settling". Well here we are in 2011 and the entire area that had collapsed prior to the shell being installed has sunk. In one area exposing a hole that is about 2 - 3 foot deep where a paver has fallen through.

There were numerous other problems with the construction, this however has become the most serious as it poses a safety risk to my family as well as anyone who comes onto our property.

I would implore all of you, to file a complaint with the BBB.

Challenger built my pool in west palm beach in 1997 or 1998. It has never been right. We have had nothing but problems from day one. We have been told most of these are due to the pool being filled with untreated well water and just plain shoddy work. To this day the main drain pipes have never been capped off as they were supposed to be. Had to replace the entire deck because it collapsed. I was contacted several years back about the atty. general taking some type of action but haven't heard anything in quite sometime. 

Please contact me if you wish to take part in this case against Challenger - we need to stop them from ripping off others. They have been banned to pull permits in Miami-Dade County until the year 2018 - go figure. There is a reason they were charged by the Attorney General - they should have been put out of busines then.

Thank you.

This gentleman is exactly correct. I filed the first complain about this company in 2005. My pool is SMALLER than what it is supposed to be and the hot tub is too close to the ground and hard to get in and out of. It was suppose to be made higher up so that access is easier ( my husband is handicap). They TORE UP my yard and left a HUGE sand pile in the back. I have begged and pleaded for them to just fix their error, and they have refused, I even wound up cutting down 6 trees they sprayed their gunite on. You have to be very careful with this company as they just don't care. Customer service means nothing to them and they call their customers "f'ing pains in the a**) on their cells, (yep we heard Rocky say it!). i highly advise to not use them......

My Name is Leo Florin the person mentioned in this article. In Response to this thread posted we have done everything in our power to please this customer. In an attempt to do so there are false accusation being made about our company.

1. We didn't switch any pools on him at the time of the contract. If fact we gave him a bigger pool than the original pool that they had been quoted with the same size spa.
2. My boss also approved an extra foot to the right rear of the property just so that they customer could convieniently get by to his spa.

I regret that even before we started this pool that this customer went on a website and made false statements that were not true with I ever recieveing a phone call. These accusations are not true and therefore should not be considered. This customer got exactly what he paid for and one extra foot on the right rear of the proerty.
We stand by our name and for 19 years have been doing so. Our reputation speaks for itself.