Charter Communications Cable Bad Costumer Service - Overcharged - Did not resolve Anything! Pasadnea California Internet

To begin with Charter gave me a promotional plan which i was told that in order to avoid extra charges for the regular price to change it once it expires so i wouldn't be charged extra and to do it on or near the 15th. I did as they said and I'm being charged the extra amount anyhow and nobody at their customer service department can help me. This is just a small part of it.

My real problem with them is they charged me twice in one month, this made my bank account go over the limit by 180.00 , i was only asking them to cover the 150.00 and refund my account the 90.51, they went ahead and after some discussion refunded me the 90.51, they wanted to credit it to my cable account, i said no and was firm that they needed to return it to my bank account.

In a period of 5 weeks i was told yes by some customer service reps and managers that the 150.00 was going to be taken care of. I was even communicated with the cash management who said their manager would talk to the bank and fix the problem. I called every week, the next week i called they tell me they're refunding 125.99 only i said no its 150.00 and they said they'd put in the 25.00 extra later on. I call back the next week and they say theres nothing on record and transfer me to the corporate office where i am passed from phone line to phone line by the corp. office and the customer service department. Then i get a hold of unresolved issues, they send a form out , and gave me a reference number, they tell me nothing had been recorded on all things regarding the 150.00 before this day. I'm frustrated and on verge of tears because I'm still over on my account. So i wait until the next week and they say nothing can be done. I lost the corporate office's number and when i try to get it from the customer service departments nobody can help me, apparently nobody has it, i ask for cash management department and again they do not have the number but yet they were able to connect to them to talk about this issue with them and get a "we can't do anything to help you" answer , this after having me on hold for about 20 minutes.

Charter has never been good with their customer service, when i first had the promotion period it was suppose to have VOD and it never worked, it wasn't until i called constantly that they finally sent someone to fix it, it worked maybe for a month and then it didn't work again, i just gave up on that. They also stole my modem, which was mine not my previous cable's property. As for the extra charges that i wasn't suppose to get charged if i changed my service at the end of the promotion period, i was told by another customer rep that i had to pay the 125.99 plus later on i would be billed the new charges for the new service. I'm so upset i don't know what to do anymore.

I'm very disappointed with charter cable and would not recommend charter to anyone , this opinion is based on my experience with them.

Michelle
Pasadena, California
U.S.A.