Charter Communications Cable-horrible everything!!! Hoover Alabama

First of all, I pay almost fifty dollars per month for basic cable, which I didn't mind until about two weeks ago. I turned on the television to watch one of the movie channels I subscribed to and saw only a yellow screen informing me that ALL movie channels would require me to upgrade to the deluxe cable package. I got no prior notification that I would stop receiving my movie channels that I pay for! Every time I try to call the customer service line, no matter what time it is, the line is busy. I cannot even cancel my service! And just five minutes ago, I got a call from a service representative inviting me to upgrade so that I can get premium service (HBO only) for a mere $66.00 a month. When I asked him why my channels had been taken away without my knowledge, he only said that he wasn't aware of any problems and suggested that I send in next month's payment! I've never been so upset over something so stupid in my life! So anyone who is thinking about subscribing to Charter Communications, think again!

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