CHARTER COMMUNICATIONS 1 digit mistake costs long time customer $125 *ABUSIVE BILLING PRACTICES* Altadena California

on June 30 2008 I made an electronic payment via Charters Epay. I had been using this method for 6 months or more with no problems.

however on June 30 when I effectuated my payment, I erroneously entered an incorrect entry, I mixed up two numbers, should be 23 but entered 32( dyslexia or silly mistake?)

Well 8 days later, June 8th, they disconnected my telephone WITHOUT WARNING, NEITHER BY MAIL OR EMAIL was I informed of an imminent disconnect. They arbitrarily left the high speed connected( this part I dont get...they split up what they decide to disconnect???)

I later receive my bill with a returned payment fee of $25. OK fair enough( after all my goof!) however there is a reconnect fee of $60 and they want the next months up front $40??? TOTAL FOR A WRONG ENTRY= $125
They want this, from a 20 year + loyal paying customer!
THEY CAN RECONNECT IN MINUTES RIGHT AT THE KEYBOARD

Is this right, is this fair?
Is this what they call customer "care"?
It is an embarrassing rip-off, is what I think!

Should I take my business elsewhere? Can I file a real complaint somewhere real? many people are being unfairly "ripped" by this GIANT out of control.

Can you believe this backyard low class cable company, is now a major communications player in control of your communications, be it internet, telephone or what you watch?? People are powerless against faceless corp giants hungry for more.

Zookeeper
altadena, California
U.S.A.