Report: #977134

Complaint Review: Charter-Communications - Internet

  • Submitted:
  • Updated:
  • Reported By: Mark — Georgetown Tennessee United States of America
  • Charter-Communications Internet United States of America

Charter-Communications A bad experience all the way around Internet

*UPDATE Employee: Help with Service

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I have been a customer of Charter since I moved to Tennessee a month ago. I thought it was a good choice because I was given a good price to bundle cable, internet and phone with one company. The day after installation, the phone number I got through Charter started ringing off the hook with every kind of offer available.

It was at that point that I realized that the voicemail I was supposed to have did not work. Charter had notified every company offering a product of service that a potential new customer could be reached at the number they installed. The calls were so numerous and frequent that I hooked up an old answering machine with a message instructing telemarketers to hang up and not to call back.

The internet service that was supposed to be "up to 30mbps" was about 12mbps. After may hours of chatting with them online and over the phone, they finally got that up to About 22mbps two weeks later. They said there were "cable issues" in the area.

The DVR manager that I was supposed to be able to connect to online was not available and again after many hours on the phone and online with them, they finally got this corrected three weeks later. HD service is still intermittent and sometimes works and other times I have to watch everything in SD. 

I know that AT&T is working on getting fiber optic cable installed in this area and as soon as they do, I am through with Charter. I had Uverse where I lived before and had much better cable service, faster internet (although they only claimed speeds up to 20mbps) and it was much easier to get the one problem I had with service resolved during the two years I was their customer.

Charter offers great services, they just fail to deliver them.  


This report was posted on Ripoff Report on 12/03/2012 06:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/charter-communications/internet/charter-communications-a-bad-experience-all-the-way-around-internet-977134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Help with Service

AUTHOR: Umatter2charter - (USA)

POSTED: Monday, December 03, 2012
Hello Mark,
My name is Abby Catron, and I am a Senior Social Media Specialist for Charter.  I have read through your report and regret to see all these issues.  This is definitely not the kind of experience we want any customer to have.  I would love the chance to resolve all  your concerns.  From unwanted calls to Internet speeds, I will work hard to get you taken care of.  Please send an e-mail to Umatter2Charter@chartercom.com with your name, address, and phone number on the account, as well as the best number to reach you.  Also, please put CharterAbby RipOff Report Mark in the subject line so that I can keep an eye out for the e-mail.
Here is a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.
Looking forward to resolving your concerns!
Abby Catron
Senior Social Media Specialist Charter
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