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I called into charter to make arrainments to pay my monthly payment on Dec 7, 2012 and talked to a young man Kassim Badge # NIN. i was told i would gt calls from charter about my account but not to worry as long as i paid my balance by my arrainment date of Dec 7,2012 then my services would not be interupted. Welll, Well today is Dec 1, 2012 and i get up to find i have no services for phone, cable or internet. thinking there is an issues with service. oh no charter has decided to disconnect my service because they have decided that until they run my to get my payment. while this is not what i was told last month. but ALL of the sudden it is OK to go back on an agreement you (CHARTER) made with a customer and cut off services. and my services will stay disconnected until i pay them. well i am not sure i am gonna pay them now or ever if they can change the rules why cant I? If they can lie and be dirty about how and what they say and do why cant I/ I can go to another service provider and get the same degree of service I had with them and might still get lied to but between the goverment and CHARTER along with a few other big named business I AM FED UP... I PAY YOUR SALARIES< I KEEP your doors OPEN AND I FED YOUR FAMILIES AND PAY YOUR BILLS same as we all do each others it is a vicious cycle that is forever stepping on the little dog and i am sick of it. If you have CHARTER and are UNHAPPY with their lies and how they do business let them know. If enough of us do this they will have to start treating us with some respect and have to start earning their money for services provided..... ALos I have spoke with supervisor named Mike Badge # nx3 AND A SO CALLED MANAMGER named Kenneth badge # HAH. One more thing Charter get ENGLISH SPEAKING CUSTOMER SERVICE REPS..... final note to add just called back to make sure my card pre-authorization was removed from account and got a great rep named Kathy # YLQ. she has been great and fixed all the issues i had this morning and explained a new system they are using but because my arrainment was made last month they have to honor it. so she restored all my services. I went ahead and paid my bill Regards, Velvet