Complaint Review: Charter Communications - Johnson City Virginia
- Charter Communications 2302 South Roan Street Johnson City, Virginia U.S.A.
- Phone: 888-829-3018
- Category: Cable TV
Charter Communications ripoff dishonest poor customer service bad public relations Johnson City Virginia
i ask since this billing dispute was charters fault and no fault of my own that something should be done i suggested crediting my account since there seem to be no solution and according to them there was nothing they could do to remove it from the collection agency i thought this only fair since they could provide no reasoning behind there mistake. i was told by a charter communications supervisor who would not state her name she said she couldn't tell me her name for security reasons that the bill was mine and that she was not going to credit my account simply because i had spent 2 hours on the phone with charter trying to resolve this. i then ask to speak to her supervisor and was told her supervisor did not except phone calls. if i could get any other cable service in this area i would have stopped service then.i know a 35.00 dollar bill is nothing i would have gladly paid it no one told me i owed it. i send charter approx.140.00 a month for almost three years now i have cable telephone internet service at the present time through charter i though i was a great customer i guess charter didn't. in my opinion someone who talks to and treats customers the way i was talked to on the phone should be fired bad bad bad customer relations
This report was posted on Ripoff Report on 03/15/2006 07:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/charter-communications/johnson-city-virginia-37601/charter-communications-ripoff-dishonest-poor-customer-service-bad-public-relations-johnso-181454. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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