Report: #1221482

Complaint Review: Charter Communications

  • Submitted: Thu, April 09, 2015
  • Updated: Thu, April 09, 2015
  • Reported By: Devastated — Carrollton Georgia USA
  • Charter Communications

  • Phone: 1-864-297-2247
  • Web:
  • Category: Cable TV

Charter Communications Amanda Bailey, Carolyn Cooper Fired during retaliation investigation and reporting violations by co-workers and upper management Carrollton Georgia

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I was terminated unjustly after following Charters "open door " policy in reporting suspected violations involving my supervisor and coworker's. I reported the suspected violations and also made a formal complaint about retaliation I endured from my supervisor and coworker's as they were made aware that I had reported the violations. I submitted requested documentation of the violations as well as evidence of the retaliation early during the month of February 2015. I also submitted additional information regarding incidents of retaliation in early March (3/2/2015) and was told by HR that it was an open investigation.

I had been at Charter for 4 years and 8 months and was unjustly terminated in the middle of March for " performing multiple billing account manipulations,  specifically on retention offers and adjustments" meaning I was fired for using "retention offers" to save or retain Charter customers and for giving customers very minimal credits for verified service outages (ex: gave one day verified credit for $3.18). I believe Charter proved my complaint about retaliation by terminating me. 

I did file a report with a company called Ethics Point and was subsequently sent a "form" response by "the organization" stating they completed an investigation into my report and sent results to management. The response also stated that should I see any indication of further issues to contact the person writing the response. I did respond to this person stating that I was curious as to how an investigation was completed without any requested documentation from me nor any contact with witnesses listed in my report. As of 4/09/2015 there has been no other communication. 

I do believe I was unjustly terminated and would like advice on what steps I should take to get this removed from my employment record as I am in search of employment.

This report was posted on Ripoff Report on 04/09/2015 02:58 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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