Report: #1148301

Complaint Review: Charter Communications

  • Submitted: Tue, May 20, 2014
  • Updated: Fri, May 30, 2014
  • Reported By: jthom99 — portage Michigan
  • Charter Communications


Charter Communications Charter Worst Service and Customer Service EVER!! Portage Nationwide

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I have been in business for decades and never have seen such horrendous service but even more disgusting is the customer support. We have spent hours on the phone trying to resolve our issues. They schedule appointments for technicians to come to our office and they do not even show up for their appointment. I try to submit support tickets online and it will not let me complete them. I submitted a request for new service and I got a phone call back within 10 minutes. That is very deceptive to me and unethical. They only care about getting new customer and not taking care of their current customers. If I can not be heard here then I will but a few thousand or hundred thousand shares of stock and express my concerns as a partner! These companies get too big and do not care about their customers and that is a problem in my humble opinion. I look forward to hearing from a high level executive reaching out to take care of our issues.

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