Complaint Review: Charter Communications - St. Louis Missouri
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- Author Not Confirmed
- Charter Communications 12405 Powerscourt Drive Suite 100 St. Louis, Missouri USA
- Phone:
- Web: www.charter.com
- Category: Cable TV
Charter Communications PPV appeared on my bill that was not order or authorized St. Louis Missouri
*Consumer Suggestion: BBB
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Last month 2 PPV transactions appeared on my bill and the transaction occured at around 11AM when no one was in the house. I live alone, a 62 year old female, I was at work and supposedly ordered a $49.95 boxing match. At the same time I supposedly ordered a $5.99 adult movie. Neither of which ever happened from my remote or in my house.
I have spoken to Charter 4 or 5 times and they refuse to remove the charges from my bill. I was also directed to a disclaimer on the bill that states they are not held responsible for the charges.
This practice has been going on with Charter for some time now - when are they going to be held responsible for their unethical practices. What recourse does a person have?
This report was posted on Ripoff Report on 05/16/2015 01:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/charter-communications/st-louis-missouri-63131/charter-communications-ppv-appeared-on-my-bill-that-was-not-order-or-authorized-st-louis-1229652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
BBB
AUTHOR: Katie - (USA)
SUBMITTED: Saturday, May 16, 2015
You can try filing a report with the BBB if you haven't yet, it looks like they've been able to help in some situations.
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