Report: #1147210

Complaint Review: Charter Communications

  • Submitted: Fri, May 16, 2014
  • Updated: Fri, May 16, 2014
  • Reported By: Mark — Granbury Texas
  • Charter Communications

    St Louis, Missouri

Charter Communications Their equipment caused me to replace my TV's St Louis Missouri

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This happened twice. Had service installed in August 2012 and in September, while watching the TV, the TV went black. No Picture. Smelled smoke and when I looked over to the box, SMOKE was billowing out of it. TV was plugged into the box directly. Display on the unit went dark also. I went to the cable store the next day and told them what happened and they told me their famous line.... "I'm Sorry" and when I asked them for compensation for my 1 year old TV, they told me that I'll need to fill out a form for damaged equipment. Then I hear another "I'm Sorry", "I don't have any forms at this time". When  I came back two months later with another TV with the same problem... I was told again... "I don't have any forms" ... Oh yeah... I forgot to say that they told me again.. "I'm Sorry". I have been asking for almost two years now for the forms, and they never seem to get them in. I held on to the TV for over a year, and during my last move decided to get rid of the evidence. I hate to move trash... 

When I called last night to QUIT Charter, because I found a cheaper company with better options and more channels, the person told me he can NOW give me a better price for me to stay. I was paying 144.00 a month for TV with one tier level (NO movie channels) and internet service. I am now paying 158.00 for more service including Internet and now we have telephone service. He offered me their lame service for $75.00. Funny how my monthly dollars were going to pad their pockets and can never come up with forms. I found a way to finally put my claim in for my two TVs and they answered me the next morning but then I got the  "I'm sorry" again because I don't have the TVs anymore there is no way for them to pay a claim. I am not trying to get anything for free... the TV's cost me over $400.00 each to replace. Pay for one would make me happy. the only upgrade I did on the TV's was to make the new TVs HD. That only adds about $50.00 per tv..

I guess I should add the the boxes when they installed looked like the biggest pieces of junk. One looked very much like a brick landed on top of it. If it was my job to be doing, I think I would have been TOTALLY embarrassed to bring that in to a customers home. I would suggest to never plug your TV into the back of a cable box ever again. It will mean that when the box blows up, you'll save your TV and you won't have to go through the lies from this company and still have to pay for their lousey service. I have never had a cable problem with any cable service till I ran into this company. I have never seen a lame company make it before til I ran into Charter. 

Don't believe the story that their service works even when the weather gets bad... Ours went out every time it rained.... it would rain for 5 - 10 minutes and service would be  down for 3 - 4 hours.... I've even had the service go down when the weather was a nice 92 degrees and sunny, and was down for 10 hours then... I swear they should be sued by Direct TV about how their service is so much better than the dish companies. Their service really SUCKS. I had on service rep tell me that the whole city of Fort Worth was out of service... I had to ask him if he knew how big Fort Worth was... 

I am so glad I am away from all the lies from this company.... much better service and newer equipment. AND it all works.... funny how that works... I hope someone from Direct TV asks me to be a witness to their lies.. I'll do it for FREE!!!

I know... they'll just tell the judge.. "I'm Sorry" and go on with their B.S.

This report was posted on Ripoff Report on 05/16/2014 07:57 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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