Complaint Review: Chase Manhattan Mortgage - Columbus Ohio
- Chase Manhattan Mortgage 3415 Vision Drive Columbus, Ohio U.S.A.
- Phone: 800-848-9136
- Web:
- Category: Mortgage Companies
Chase Manhattan Mortgage Corp ripoff by overcharging interest & not applying payments correctly Columbus Ohio
*Consumer Suggestion: Chase is not the monster finance company after all
*Consumer Comment: I have a problem with any company charging overlapping interest because they can get away with it--legally
*Consumer Comment: You were not ripped off by Chase
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Unfortunately, my wife and I were unable to put 20% down on the purchase of our house, so our mortgage company charged us Mortgage Insurance Premium (MIP). Over time, Chase Manhattan purchased our loan. I managed to pay additional principal on the loan and managed to pay the mortgage down to less than 80% of the original loan. I contacted Chase, but they insisted that we refinance instead of just dropping the MIP charge.
Refinance Problem #1-Our problems began when we went to a mortgage broker to refinance our loan. We signed our loan papers on January 28th. Chase Manhattan received our payoff from the closing agent on February 4th, but charged us interest to February 28th.
Meanwhile, the new company we refinanced with immediately sold the loan to ... you guessed it ...Chase Manhattan. So not only did we pay Chase Manhattan interest on our old loan from February 4th through February 28th, but we also paid Chase Manhattan interest on the new loan from January 28th through February 28th. The overlapping interest charges for the period from February 4th through February 28th are outrageous.
When I contacted the Chase Manhattan "Customer Care" Department (yeah right), I certainly discovered that "The right relationship is [NOT] everything." They would not cooperate in any way to refund the overcharged interest.
Refinance Problem #2-After making several payments on my new mortgage - and seething everytime I cut a check to these bloodsuckers, I decided to refinance with a company that would not sell my loan to Chase Manhattan. My refinance date was for some day in June, so I knew I should send Chase my June payment. I made the June principal and interest payment, but did not include any escrow money. It seemed logical that since the escrow money was mine anyway, I should not send Chase the money just to have them return it to me. I made a notation on the remitance form that I was refinancing and that I was paying "principal and interest only."
On June 4th, I received a statement from Chase Manhattan stating that they had received the money and that they did not know what to do with it. This seemed odd as I had written "principal and interest only" on the check and on the remitance, so I ignored their request. Mid-June, I received a penalty notice from Chase Manhattan for not making my payment. This really made me furious as they had been sitting on the principal and interest that they had received June 4th. I talked to the same wall, oops, I mean the "customer care" department and was equally unsatisfied with their lack of service.
Chase manhattan had the principal payment, but did not apply it to the loan and thus I once again paid too much interest and a penalty.
I am soo glad that I never will have to do business with Chase Manhattan. I encourage anyone that supposedly is experiencing that "right relationship" with Chase Manhattan to refinance as soon a possible with a company that won't sell the loan.
Eugene
Roanoke, Virginia
U.S.A.
This report was posted on Ripoff Report on 12/10/2003 08:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-manhattan-mortgage/columbus-ohio-43219-6009/chase-manhattan-mortgage-corp-ripoff-by-overcharging-interest-not-applying-payments-corr-74738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Suggestion
Chase is not the monster finance company after all
AUTHOR: David - (U.S.A.)
SUBMITTED: Tuesday, January 20, 2004
I am sorry you had a problem with Chase but I have my mortgagae through them, and when my wife went on maternity leave I got behind on my mortgage payments and went default on the loan, I thought it was going to be forclosed for sure. But Chase contacted me and they have a program called homeowners assistance program where they dropped my interest rate .25% my wife went back to work we had to pay $2300.00 in back payments and interest, then they raised my payment 31.00 a month until I am current then it goes back down to normal payment again but interest rate stays the same for duration of loan. This is the best mortgagae company I have ever heard of, I wish you luck with your present lender, but I think I will stick with Chase and reccomend every one to.

#2 Consumer Comment
I have a problem with any company charging overlapping interest because they can get away with it--legally
AUTHOR: Eugene - (U.S.A.)
SUBMITTED: Wednesday, January 07, 2004
Michelle,
Sounds like you are a mortgage industry insider.
And, based on your city, you may even be a Chase
employee.
Thanks for the well wishes, but I have a problem
with any company charging overlapping interest
because they can get away with it--legally. Chase
could have refunded the interest overcharged on
my old loan (about $360), but the company chose
to not do the right thing [FHA loan or not].
Secondly, I did make a "full" payment on the loan.
I know I am contractually required to pay the
principal and interest, and that is what I did.
Many mortgage companies collect escrow
funds from their clients, but I really have a
problem with their holding these funds without
paying their clients any interest. You and I
both know that mortgage companies invest escrow
money and make a healthy profit without having
to pay their benefactors (mortgagees) any
interest.
My current mortgage company does not require me
to pay any escrow (which Chase did). And yes, we
have a money market fund that is earning US
interest as we save for our escrow funding needs.
I can make bi-weekly payments without a service
charge (Chase charges fees for this service). And,
because I make bi-weekly payments, my current
mortgage company reduces the interest charged
by 1/4 percent (Chase - Ha Ha).
People may be better off if they can find a
different mortgage company than one that is
always sticking it to them--legally.

#1 Consumer Comment
You were not ripped off by Chase
AUTHOR: Michelle - (U.S.A.)
SUBMITTED: Sunday, January 04, 2004
Sorry to read here that you feel you were ripped off but what you need to understand is that the interest you were charged was most likely because you had and FHA mortgage. If you did then it is a requirement of FHA (which is a part of the United States Government) that interest is assessed by the month and not by the day. Had your payoff been received by your bank by February 1st then this would not have been a problem. Take this issue up with the closing attorney that you used on your refinance. Then your second complaint was that when you refinanced in June that you sent a payment for principle and interest only because you did not want to pay the escrow because they would return the funds to you when the loan was paid off. What bank is it that will accept partial payments because you feel like it? None that I know of. If the full payment is not recieved it can not be posted. Your idea was good but your logic is incorrect. Try asking the right questions when you call a bank. Don't assume anything.
The problems you have presented are problems that you will have with any mortgage company. Good luck with your new bank, try these with them and see what may happen.


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