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Report: #476027

Complaint Review: Chase Relocation - Internet

  • Submitted:
  • Updated:
  • Reported By: Charlotte North Carolina
  • Author Confirmed What's this?
  • Why?
  • Chase Relocation www.chaserelocation.com Internet U.S.A.

Chase Relocation After informing Felipe numerous times that I would not be using them, I recieved an e-mail to stop contacting them and was then hung up on when attempting to report such behavior to management. Internet

*REBUTTAL Owner of company: denise sutton,Now this is what we call a "RIDCULOUS LIE"

* : Cowards - Since you claim that I have lied, why haven't you contacted me directly.

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I contacted Chase Relocation on 6/26/09 to get a quote on a small move. Upon reviewing all quotes, I e-mailed Felipe on Tuesday, 7/28/09 @ 12:39pm est with Chase Relocation to let him know that I was going with another company. I recieved 3 additional e-mails from Felipe after my response, all asking for confirmation that I'd be using thier company and looking for payment information. I replied with the same response to every inquiry, adding to the final response on Friday, 7/31/09 @ 6:26pm est that I'd already responded three times that I would not be using thier service.

The final e-mail communcation from Felipe recieved 8/3/09 @ 3:16pm est was:

Sorry to tell you Denise but my company has taken you off the list last week. If you can do us a favor and stop writing us that would be great.

Thank you,

Felipe

This message implied that I had been harassing them. Upon calling the company immediated with the desire to speak to someone in management, I ended up with a Mike...(he refused to give his last name.) When I asked if he was in management, he said that he was. And asking is there a problem, I responded yes. Before I could speak another word, Mike told me that he did not like my attitude and then hung up on me. I tried calling back 3 additional times, and was hung up on each time.

I went on the internet to see if there was a number for a corporate office, so that I could share what poor customer service I was recieving from thier call center, I was unable to locate any additional information, (which the exception of this Ripoff Report.)

This company should not be in business if it is going to hang up on potential customers like a spoiled child.

So, let's see if the owner would like to respond to this. I have all of my e-mails and other documentation as well, so I let's see you call me untruthful.

Earthchild
Charlotte, North Carolina
U.S.A.

This report was posted on Ripoff Report on 08/03/2009 01:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-relocation/internet/chase-relocation-after-informing-felipe-numerous-times-that-i-would-not-be-using-them-i-r-476027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2

Cowards - Since you claim that I have lied, why haven't you contacted me directly.

AUTHOR: Earthchild - (U.S.A.)

POSTED: Monday, August 17, 2009

Posting my name does not intimidate me.  Those who speak truth are not scared off by the likes of the unrighteous!

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#1 REBUTTAL Owner of company

denise sutton,Now this is what we call a "RIDCULOUS LIE"

AUTHOR: Joe@chase - (U.S.A.)

POSTED: Tuesday, August 04, 2009

First of all,this is just silly.
Let's lay THINGS OUT CLEARLY so you an follow along maame.

YOU sent in a request for our rate for this move on:
07/20/09 05:14:23 PM (that is copied RIGHT from the request).

So, already you seem to either be 1)wrong or 2) Lying.
See, you start claiming you emailed us on June 26th.
You DIDN'T.
See, I like FACTS, SO I will be factual.

That same day, Felipe quoted you.On July 28th
he emailed (and left you 1 voicemail) "following up"
to see if you had update or chages (or frankly, to cover anything on the move).

He got no response.No emails, no phonecalls from you.

Now, you said "I received 3 addtional emails from Felipe...".
(you did not). You also said "..these emails were ALL asking for
confirmation that I'd be using there company...".

(It DID NOT, he SENT you 1 email ,which was the SAME EXACT email
you requested 3 days prior-which is the PRICE! IT INCLUDES the cost,
the list of items being moved and all our details-NOTHING about
asking for your payment).


Now,OBVIOUSLY YOU MISS the most important and ridiculous detail.
July 31st-you suddenly email Felipe saying

"LEAVE ME ALONE!!! These constant emails are killing me!"
and then....oddly....
you thank him for the price and say the estimate is too high(you recieved $595)
and that you'll use that OTHER COMPANY.

Well, first of all-your email INTRODUCTION is the RUDEST thing I have ever read.
Let's re-cap,(so you know why).
1) Felipe called you twice.he spoke with you once, and left you a voicemail the second time.
2) Felipe emailed you the day he recived the request(a list), the rate(after he spoke with you)-and one more email to "follow-up".
3 You write a NASTY EMAIL,then attack him, by saying he is "killing you" with emails,and that you have chosen someone else.This was on July 31st..
4) July 31st-you send the same exact email.Except this time, felipe hasn't sent you anything.No calls,no emails, he'd already deleted the file and moved on.
5)He replies august 3rd-after receiving your email...AGAIN!!!
and replies with "Denise I am sorry to tell you that I have taken you off the call and email list last week.Please stop attacking me through email, you are NOT receving any emails/calls from me"

But DENISE altered the email and turned it on Felipe.
Now, what DENISE (likely) doesn't relaize is that she submitted a request to
about 10 companies-and they WILL ALL email and call her over and over.
JUST by the facts, it would seem DENISE was confused and took it out (violently) on Felipe.Felipe handles the whole thing politely is the funny thing,
but DENISE seems to be on a wild crusade, and kept on attacking the guy!
LASTLY-the whole great email she sent at the end-FELIPE NEVER got that, no one ever got that, DENISE-YOUR FABRICATING HALF OF WHAT YOU SAID.
This is called SLANDER.You can be sued for this type of assualt and critique on an innocent person.So,please-do your research.WE NEVER ATTACKED you.We gave you the rate you needed, and you MISTAKINGLY thought Felipe was "bombarding" you with emails and calls, and wrote him some NASTY emails.
And, we have 2 MANAGERS-Joseph and Bill. There is no Mike!
And neither one of those 2 managers spoke with you, and if they did-they would never have hung up! SO YES-WE are callnig you absouley untruthful.
ANY FOOL can write up an email and post it on here.
And we're takin this nicely, but this is beyond ridiculous, and I think you need to get your act together and make sure your talking about the right company!

We can prove you wrong BY:posting calls records to SHOW you never called, and emails-we'd love to prove it (we can)..as you are obviously mistaken!
So DENISE(OR "EARTHCHILD)-we will still extend the same rate to you, but want to make sure you DON'T HARASS us anymore or continue on with your FALSE STORIES.

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