Complaint Review: CheapTickets.com - Chicago Illinois
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- Author Confirmed
- CheapTickets.com 500 West madison Street, STE 1000 Chicago, Illinois United States of America
- Phone: 888-922-8849
- Web: www.cheaptickets.com
- Category: Travel Services
CheapTickets.com Scam artists, Mis-informed representatives, Poor Customer Service Chicago, Illinois
*Author of original report: CheapTickets Update (from customer)
*UPDATE Employee: CheapTickets Update
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Purchased a travel packagage via a live representative (Jen Gandy) from CheapTickets.com. I informed the representative of what I needed in order to accomodate the familiy of four. The representative confirmed that she was booking it.
What I received was not what I booked. When I called in to ask for the changes, the company wanted to charge me. Then when I asked for a refund, they refused.
I also purchased the travel insurance. The representative insured me that if I needed to cancel for any reason, that the travel insurance would take care of all of this. When I called the travel insurance, I was told that I was given the wrong information. I could only cancel for specific reasons and I had to file an actual claim with the insurance company.
CheapTickets is a big scam! Their representatives are not well informed and the customers are left frustrated. The supervisor (Darvin) was no help what-so-ever!
CheapTickets and Orbitz have merged. Do not book with either of them!
This report was posted on Ripoff Report on 07/24/2011 11:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cheapticketscom/chicago-illinois-60661/cheapticketscom-scam-artists-mis-informed-representatives-poor-customer-service-chicag-756348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
CheapTickets Update (from customer)
AUTHOR: T - (U.S.A.)
SUBMITTED: Monday, August 01, 2011
Lynn from CheapTickets contacted me and she was AWESOME! I have to admit, I didn't expect to speak to someone who was so personable. Lynn really listened to me and resolved my issues.
Thank you Lynn.
#1 UPDATE Employee
CheapTickets Update
AUTHOR: Cheaptickets - (USA)
SUBMITTED: Tuesday, July 26, 2011
Hi,
My name is Lynn, and I am part of the Cheaptickets Customer Relations Team. I saw your comments and would like to see if I can assist. Please email me your Cheaptickets Record Locator and I will review your account, and respond back to you. Our email address is customerrelations@cheaptickets.com. Please enter my name in the subject line.
I look forward to hearing back from you.
Sincerely,
Lynn
Cheaptickets Customer Relations
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