CheapTickets.com Airline itinerary, missed flight, additional cost and trip stress Chicago Illinois

I reported this problem to CheapTickets.com twice, received NO RESPONSE.

We booked our trip to Puerto Vallarta Mexico well in advance. We checked our itinerary on your web site the night before our trip. We noted no changes in our itinerary since booking the trip so we proceeded to airport. We arrived two (2) hours before departure as recommended for domestic flights (as our first leg of the trip was to JFK in New York).

When we checked in at the counter, the airline rep asked us what time we were expecting this flight to take off. We showed her our itinerary and she proceeded to tell us this flight was currently being boarded and would take off in a few minutes; we could not make this flight. The only alternative she could offer us was to take the shuttle to LaGuardia, then take a taxi to JFK to catch our connecting flight. In addition to having to claim our baggage at LaGuardia, we loaded it into a cab, pay cab fare, then rechecked bags at JFK. Also, the only way we were able to catch the connecting flight was to go to the head of the lines at both the airline counter and security checkpoint and explain the situation. To say the least, this caused of a great deal of stress and some additional cost to our trip.

In addition to this ticketing problem, we booked a rental car during the airline ticketing process (we were offered a car rental as part of the web final purchase process). The rental with Dollar Rental was booked. When we attempted to pickup the car, the Dollar counter was closed (it was nearly 11:45pm). When I called the next day, I was told the rental pickup time was set at 12:00AM, so when I did not show, our car was rented to someone else; they had no car for us. This problem occurred because the flight arrival and car pick-up was off by 12 hours (this again is a direct result of problems with their web site).

Edwin
nashua, New Hampshire
U.S.A.