Cig4u ripoff for $31.00 CDN Isreal Or Phillipines Internet

This is the message I received from Amber at cig4u.com explaining why I did not receive my carton of cigarettes.

"Dear Howard Prince,

With reference to your comments on ripoffreports.com, you may redirect your complaints to your own Customs Department. Your carton of cigarettes was returned to us by them last week, yes a full five months after it was shipped to you. We receive a great many parcels back from Canada because your Customs department choose not to deliver them and neither do they have the common courtesy to let our customers know that their orders have been seized and returned to sender.

You have been refunded $21.95 for your order and you will be seeing this on your credit card statement very shortly.

Therefore, please remove your comments from this website as we have not ripped you off in any way, shape or form.

Best Regards,
Amber Collins
Customer Service
www.cig4u.com

Here is a copy of the email sent to Howard today:

Dear Howard XXXXXXX,

With reference to your comments on ripoffreports.com, you may redirect your complaints to your own Customs Department. Your carton of cigarettes was returned to us by them last week, yes a full five months after it was shipped to you. We receive a great many parcels back from Canada because your Customs department choose not to deliver them and neither do they have the common courtesy to let our customers know that their orders have been seized and returned to sender.

You have been refunded $21.95 for your order and you will be seeing this on your credit card statement very shortly.

Therefore, please remove your comments from this website as we have not ripped you off in any way, shape or form.
----------------------

So, as you can see many Canadian citizens are at the mercy of Canadian Customs departments as are many those residing in many other countries around the world. We are not psychic and cannot presume that any missing order has been seized and will be returned, therefore, we can only act as and when returns are received. If Howard had contacted us we could have informed him of this possibility.