Circuit City - Shelbyville Rd Plaza : Manager Rude, Unforgiveable Customer Service Louisville Kentucky

On 2/6/09, I went to Circuit City to purchase 2 Printer Cartridges if they were available. The price on the shelf for the cartridge was $7.86 or $7.87 (I don't remember which price it was.)

Upon going to the check-out, the price of each cartridge rang up as $14.24. I questioned the price, but since I really needed this item, I decided to purchase one cartridge.

After paying for the item, I asked to speak to a manager. I explained to the manager the difference in the shelf price and the check-out price. I stated that
"if I didn't absolutely need the cartridge, I would not purchase it." His response was "I don't care if you buy it or not - I'll be out of a job in 3 weeks, and it doesn't matter to me if you buy it or not." He continued by saying "Nobody cares if you buy it."

I understand he is upset about his job loss, but I couldn't believe that any employee would be so rude to a customer. He was not willing to check on the cost of the cartridge.

I told this "manager" that I was going to report his behavior, but I doubt that it will do any good. If this is Circuit City's way of doing business, it is no wonder that they are going out of business!

Mary
Louisville, Kentucky
U.S.A.