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Report: #8782

Complaint Review: Circuit City - Newark & Wilmington Delaware

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  • Circuit City Newark & Wilmington, Delaware U.S.A.

Circuit City rips me off and short circuits again

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I purchased a brand new Panasonic 27" Flat screen TV from Circuit City on Dec 1st. Because the tv was not in stock at the store that I purchased it at (Store 3157 - Newark, DE) I drove to the Wilmington, DE location (store 3158) and picked up the TV the following day, Dec 2nd. I went to the extent of getting the Extended gaurantee on the unit, as well as adding In-home service this morning.

This morning, Dec 6th, the TV ceased to function. I contacted Circuit City who refused to honor the contract of in-home repair/replace because the unit still falls under the "30 day return policy". I had made special arrangements to get the TV to my home, due to the I cannot carry the unit in my car. Circuit City has refused to acknowledge the fact that I have purchased the in-home performance gauruntee, and has told me that if I seek repair/replace thru them I will have to pay delivery costs into another state (I personally reside in MD) and that I will also have to pay the sales tax. I was not told that if I needed by television services at any time would I need to pay the sales tax. Also according to the reciept slip the gauruntee does not start until 12/11/01, while a woman I spoke with at Circuit City Corporate Customer Service stated it started from the day I purchased the T.V. (which is why I was trying to get it serviced in home).

I found that Panasonic was not only willing to service the TV, but was going to cover "pick-up/drop-off" charges by an authorized repair technician further away then both the Circuit City stores.

After speaking with a manager at Circuit City as well as their "Cool-Line" number listed when a retail store doesn't satisfy request, I find that I still remain unsatisfied as far as a Customer is concerned.

This report was posted on Ripoff Report on 12/06/2001 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/circuit-city/newark-wilmington-delaware/circuit-city-rips-me-off-and-short-circuits-again-8782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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