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Report: #292438

Complaint Review: Circuit City - Santa Monica California

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  • Reported By: Santa Monica California
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  • Circuit City 4th Street Santa Monica, California U.S.A.

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Several months ago I purchased a HP Desktop at Circuit City for my daughter that was sold to us as a Pentium. It was a Celeron.
* * * * * * * * *
A major difference between the two chips is that the Celeron has less 'instructions'. As it goes, my daughter writes music...with a Celeron she can, for example, add 3 voices. With a Pentium, she can add 30.

She struggled with this system for a few months and couldn't figure out what the problem was. She decided to 'test' the chip. Every test said it was a Celeron! This was very confusing, of course, so I called Circuit City. They simply said they were sorry but it would have to have been brought in within the first 15 days of purchase.

Still giving them the benefit of the doubt, I called HP to with the processor ID to verify the chip, and called Intel to make sure that it wasn't just a misunderstanding as a result of the way they name their chips. An executive at Intel put it succinctly: "It is not Intel's responsiblity to train the salesmen at Circuit City!"

I called the corporate division of Circuit City and spoke with Justin Bryout (?). He informed me that the only thing he would do for me was to install a new chip free of charge but I would have to purchase the new chip.

I have left messages for 2 executives (I don't know their titles), Bruce Besanko and Mr. Schoonover. Neither have returned my call.

In conclusion: Circuit City lied to us to make a sale and they refuse to accept responsibility.

Santa Monica, California

This report was posted on Ripoff Report on 12/18/2007 04:23 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#9 Consumer Suggestion


AUTHOR: Brent - (U.S.A.)

POSTED: Thursday, November 06, 2008

Although the processor is important in the creation of music, the sound card is what limits voices. You need to upgrade your sound card, and you wouldn't have this problem. I bought the audigy 4 pro about 3 or 4 years ago. it supports 128 voices at one time. Upgrade the sound card, and your problem will go away.

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#8 Consumer Comment

Personal Responsibility

AUTHOR: Cc Rebuttal - (U.S.A.)

POSTED: Thursday, October 09, 2008

I understand your concern in regards to Circuit City being responsible for your incompetence. However, mistakes happen. You should have been sharp enough to catch that you didn't receive the right computer. You don't even provide any determining factors to your crybaby report. And then you expect the executives to reverse the rest of the company's decision.

Here's how you can avoid being a moron in the future:

When you buy a product from someone, match the model number up with the model number on the receipt. If you bought a compaq SR2240F, make sure your receipt and the box they give you, both say SR2240F.

Check your system out after it's been unboxed. If you get into the computer's system properties and notice the processor isn't the piece of s**t Pentium processor, but it's an even shittier Celeron processor... maybe you need to box it back up and take it back to the store to claim your lesser piece of s**t.

Take responsibility for your own idiocy and stop trying to get something for free because you're too thick to understand that every company has it's own policies and they aren't ever going to coincide with how you believe a company's return policy should be.

You obviously have atleast a small amount of education of computers if you even know what an instruction is. You should know how to look up the specs of the system. For Christ's sake, there's a sticker on the case that tells you which processor is in the computer. And if you know what an instruction is, you know the processor handles it via the instruction set. Knowing that information, you'd have purchased a computer in the Core 2 series or an AMD processor, because the Pentium instruction set is a piece of s**t.

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#7 Author of original report

Response to: Robert, Irvine, California, USA

AUTHOR: Sgt - (U.S.A.)

POSTED: Wednesday, December 19, 2007

Intel told me it was a Celeron. It is a DESKTOP. Memory IS maxed out (4g)...and, yes...I know 32bit Vista cannot utilize all of it.

The problem with the 'voices' relates to the 'instructions' in the chip.

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#6 Consumer Comment

Is your CPU a Celeron or a Core 2 Duo?

AUTHOR: Wilson - (U.S.A.)

POSTED: Wednesday, December 19, 2007


You stated:
The chip only had a name of 'Core 2 Duo'...on a list in front of the computer. The computer was on sale, so, no...I didn't think it unusual at all!!! Nowhere was there any mention of 'Celeron'.

I suggest you do the following on your daughter's computer, go into Control Panel, System and Maintenance, System and there you will see your computer's processor and memory. If you have a Core 2 Duo, your processor is better than a Celeron.
I checked my own HP Pavillion notebook and I have a Intel(R) Core(TM) 2 CPU T7200 at 2.00GHz 2.00 GHz and 2046 MB RAM.

How much did you pay for the computer at Circuit City? If you wanted a faster processor (CPU) and more memory, you should have paid for a faster more powerful system for composing and playing music not a budget sale system. You got what you paid for.
The Celeron brand refers to a range of Intel's x86 CPUs for budget/value personal computers. Considered Intel's "economic" processor, the Celeron branded processors have complemented Intel's higher-performance (and more expensive) CPUs branded as Pentium, Core, Core 2. Introduced in April 1998,[1] the first Celeron branded CPU was based on the Pentium II branded core. Subsequent Celeron branded CPUs were based on the Pentium III, Pentium 4, Pentium M, and Core 2 Duo branded processors.
The Core 2 brand refers to a range of Intel's consumer 64-bit dual-core and MCM quad-core CPUs with the x86-64 instruction set, and based on the Intel Core microarchitecture, which derived from the 32-bit dual-core Yonah laptop processor.

The Core 2 relegated the Pentium brand to a lower-end market, and reunified the laptop and desktop CPU lines divided into the Pentium 4, D, and M brands.

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#5 Consumer Comment


AUTHOR: Margaret - (U.S.A.)

POSTED: Wednesday, December 19, 2007


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#4 Consumer Comment

You misuderstood the terminology

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, December 19, 2007

A "Core 2 Duo" is not a Celeron, what it is basically 2 Pentium 4 Processing Cores on 1 Chip. Since it is a laptop you have the mobile version of the chip which is called a Centrino. This is NOT the same as a Celeron. I am not sure what tests you ran, but what ever test it is you need to verify it is up to date and not reporting a "Centrino".

You should be able to go to the HP web site and look up the specs of the Laptop Model. Since it is within the last few months, I do not think you can even find a laptop(unless it is on clearance) with a Single Core Pentinum or Celeron Chip.

I beleive that if you verify all of this, you will actually find out it is actually a Centrino and not Celeron. However, if it was sold as a Core 2 Duo, but you are 100% positive it is a Celeron then you have a good case against HP not Circuit City. As to why the people at HP or Circuit City did not mention this possibility is because you probably got to a First Level person who really knows just enough to read from a prepared script based on what you tell them.

As to why she can only do 3 voices compared to 30. Since it is a Mobile Processor it has a slightly different architecture, but not enough that I could see to cause this issue(although since we do not know the exact program this is only a guess). You basically have doubled the processing power because of the two cores over the Single Pentium 4. A more probable cause would be memory. You should look at maxing out the memory in the laptop. This is a fairly inexpensive upgrade, but if you can get it to 1 or 2 GB she will probably have more power than she could imagine.

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#3 Consumer Comment

How much did it cost

AUTHOR: Cole - (U.S.A.)

POSTED: Tuesday, December 18, 2007

If you paid for a Pentium core 2 duo processor then you need to notify them. A computer containing a Celeron, like you said, is cheaper than a Pentium. If you you paid for more than what it actually cost then they HAVE to refund your money.

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#2 Author of original report

Response to Peter, Pony, Alabama, USA

AUTHOR: sgt - (U.S.A.)

POSTED: Tuesday, December 18, 2007

The chip only had a name of 'Core 2 Duo'...on a list in front of the computer. The computer was on sale, so, no...I didn't think it unusual at all!!! Nowhere was there any mention of 'Celeron'. Since I wasn't at all familiar with the chip, the natural thing to do would be to ask the salesman. The salesman should have known that this was a Celeron, but we were told it was a Pentium. Do you really think it acceptable to be lied to by the salesman? Assuming HE didn't know, shouldn't he have asked someone more knowledgeable? It happens that I've been building, repairing and servicing computer systems since 1983. I only worked with AMD chips and know very little about Intel and the way they name their chips. I've been retired now for 6 years and know even less about Intel.

Had we been advised honestly, I would have bought one with a Pentium chip.

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#1 Consumer Comment

Strange ...

AUTHOR: Peter - (U.S.A.)

POSTED: Tuesday, December 18, 2007

The major specs of the computer (including the type of chip) are listed right on the box that the computer comes in, as well as on the Circuit City tag that is on display with the computer.

Also, Celerons are considerably cheaper than Pentiums ... didn't you think that something seemed unusual when you looked at the price?

I don't understand why you would take a salesman's word over the information posted before your very eyes.

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