Citibank My money were fraudulently withdrawn and never credited back despite promises Nationwide

I am writing this letter in reference to the account number 92206646. My account was compromised: on July 1st there were two fraudulent transactions not authorized by me. One of the was for 6,000 and another one-for 8,000. I discovered this on July 3d when I attempted to withdraw cash from the ATM and my account appeared to be blocked. My husband, Yan Khazhinsky, who is another signer on the account, immediately went to the Citibank branch and opened a new account and initiated investigation with the fraud department. At that time we were told by the representative from the fraud department that we will be credited these money back with 10 business days. This had never happened. Instead in two weeks I found out that investigation was cancelled because our information was not updated. We were told to visit Citibank branch to provide updated information, which was done. We were also told by the Citi representative to call back fraud department in order to reinitiate the investigation which we did. The date was July 14. The reference number for this new investigation was R-114522200714. Again, we were told that even though investigation may take up to 90 days, we will be issued a provisional credit of 14,000 with 7-10 days. When I subsequently called Citi to find out the status of the investigation I was told that no credit will be issued until the end of investigation which may take up to 90 days.

We had been Citibank members for over 20 years. We are loyal customers of Citibank. We feel that these mixed messages that we are getting makes Citibank look not very reliable. We were counting on these money since we have to pay for our daughter’s education within next week: her tuition college bill is due 7/28.