Citimortgage Bad-faith business practices internet 

Applied for a re-fi in April, 2013, with a "lock-in" period of three months to maintain the new offered interest rate.  We signed the "Good Faith Estimate" ("GFE") and provided all the information requested over the next several weeks by Citibank's "underwriters."  This is not unusual. They raised concerns (credit, etc.) that were legitimate.

However, the response to their last inquiry was in June, and they sat on the application (doing nothing; asking for nothing; saying nothing) until AFTER the lock-in period had expired.  At that point (early August or so), the Citimortgage officer in our local Citibank branch (our contact person through all this) assured us that the original rate would still be available.

Then, we received a "good faith estimate" in the FALL offering us a refi at a much higher rate than had been offered in April (with enormous closing costs that had not been part of the April GFE );  a Citibank officer had the gall to say this was the same offer that had been made in April.

Why didn't they just say "NO" in July?  Why drag us through this elaborate charade?  We consider Citimortgage to have acted in very bad faith.