Citimortgage Holding our insurance check Hialeah Florida

This company after complying with all their requests, continue to hold our insurance claim funds. Now we are in the middle of repairs, vendors requesting their money and they continue to give us the run around. I don't know what else to do. Our lives are upside down, the house full of dust everywhere, everyone getting sick, etc. it's a mess. What is the purpose for paying insurance if when in need you can't do anything? The house is almost paid off, we pay on time....what is the excuse? Can we file a suit against them?

Maeve
Miami Springs, Florida
U.S.A.