Citizens Bank An Employee Made a Promise and They Will not honor it Internet

I cannot believe this bank. First they settled a class action suit over incorrectly charged Overdraft Charges and now this.

I opened an account three weeks ago. It was bad enough that they are the only major bank without instant issue, but we put up with that. It took a while but we finally got our cards and were able to access online banking and Mobile Banking.

Using our shiny new debit card we paid for parking and made a cash withdrawal. We check the balance at that time and it was equal to the amount we had minus the two transactions. That's good and matched what we expected.

Then the next day, we also use our debit cards, again checking the balance after each transaction, THe balance always matched what it should be.

The next day, we get $140 in overdraft charges which utterly confused us. We called the next Monday and the experience was:

1. I could not understand a word that the agent said and was disconnected waiting for a superviosor.
2. When I got home, I spoke with "ashley" (we think) and she stated that "Yes, you are correct, YOu should not have been charged and I will rebate the overdraft right now" I confirmed that she was doing this at that moment and thanked her.
3. Twenty five minutes later, when the reversal had not been done, I called back to follow up. At this time, it was stated that I could not trust the Online Banking or Mobile Banking alone and that I needed to carry an old fashioned register. They don't even give you one of those until the checks you order arrive. I was also told that there was no record of the reversal and that I was mistaken.
   1. At that time, I insited that they listen to the recording and I was told I would receive a call in two business days.
   2. Two business days later, I heard nothing.
4. One Wednesday, I call back and I am told that "Ashley was not authorized to say what she did and that her Manager reversed her work" Further, they stated that they had "n obligation to stand behind an employees' commitment". Finally, that this is all my fault and I should be happy that they were "granting" me one fee rebate.

I know a lot about banks and I cannot believe the way that they have treated me by not standing behind what their employee promised. Further, I cannot believe that their tone when I followed up was one of disrespect and accusatory of some trick on my part.

At this point I must say that I cannot think of a worse set of experiences and I look forward to passing on my negative experience to all that will listen.