ClearWire Please Read!!! Las Vegas Nevada

On Friday May 29, 2009 I contacted a clearwire rep in reference to the homebased internet. Was informed that I have 4 bars and it would work. The rep said I needed a cosigner and gave my dad's information and he in turn put the account in my dad's name, with my name nowhere on the account. I informed the rep that my wife needs the internet for work and cannot have dropped connections. Come friday night, I lost connection. Saturday morning I called tech support several times. They told me to move all electrical equipment from the modem and give it its own designated area and plug directly into wall and also to try different cables, if it doesn't work to call back. What do you know, it dropped connection several more times within a 15 min period. I called back, and they said it must be the modem which would be sent out on monday to be received on tuesday. Plugged in new modem and signal dropped within 10 min. Called tech support again, they said it looks like the signal was jumping between towers, said they would lock my modem into a tower on their end and should not drop connection. !0 min later, no internet. I rearranged the computer set up again and called tech support again. At this point tech support rep said they did an account override and that I am in a dead spot and sorry they cannot help me. I asked to speak to a manager and rep said why would I transfer you to a manager when there is nothing we can do. I told rep to shut up and put the manager on the phone. Manager informed me that at this point since my name is not on the account I could not cancel the services. I had to call back the following day and call my dad on 3-way to be able to cancel the account. Was informed 24-48 hours for shipping label to send equipment back. Received an email with a different customer's name regarding cancellation. Called to verify, they said everything was fine and I would receive the new label today on June 4, but I received a label for a different customer. I called back to have new shipping label issued. Was informed that I was still in the 7 day trial which ends tomorrow to get a full refund. Now keep in mind, if you want to know if you have coverage in your area, go to clearwire.com enter your address and look for the word "sweet" for home based internet, not mobile internet. If it says mobile, you are not capable of the home internet. This is my way of informing those of the headache I had to go through. If they would have informed me in the beginning I was not in the coverage area, I would not have gone through this headache. Hope I was able to help you guys out.

Rushingfamily
Las Vegas, Nevada
U.S.A.