CNAC/JD Byrider Bad Customer Service Jacksonville, Florida

Do they want you to bring in the payment in person or do they just want to talk about your payment record? You said you kept control of the conversation...that could mean they think talking to you over the phone is a waste of time. Therefore they want to talk to you in the office under their terms.

This place is no different than any loan operation. When you don't make payments on time they start getting nasty because they want their money.

The protection you have is to make your payments on time. No, I don't work for them.

I ended up changing jobs and taking a pay cut, hard to make ends meet at the start of the month with a lower salary so I ended up having to make a few payments about a week late, but yea, they always got paid, I call yesterday and I am told that they will not accept my payment until I come into the office, yes this payment would have ended up 6 days late but I was still making the payment. At that point I'm told I need to come into the office or they will not accept my payment, the person tells me he won't let me speak to a manager and so forth as written previously

Just how do you go from making all of your payments on time, to making a few payments late but making them, to having them require you to come in or they are going to repo the car.

Seems like you have left out a few details.