Collections Etc I've been a customer of this company for many, many years. However, I never had the need to return anything because all items came in excellent shape. I don't know if this company has been sold because the way it's doing business at this time has completey changed.  I have sent them 4 emails and as of today, they have not answered any of them.  West Wichita Wichita, KS

I have been a customer of Collections Etc since they started selling through their magazine in 1997.  In December 2020 I ordered and received from Collections Etc. an item that was not as described on their website.  I requested a return label and kept calling for 6 times and every time they said that the label was on the way.  I asked the lady the last time I called what did she mean by on the way.  She said it was sent by mail.  I asked her why did they send that by mail when it can be emailed and receive the same day.  She did not answer and said it was mailed.  That was a flat lie, I received the label on January 15, 2021.

At that time the item was already donated because I was not going to aggravate myself dealing with something like that. Then this January 2021, I placed an order and Collection Etc. total final  purchase showed the tax as it is customary when placing orders, however, now they said that the tax amount included was an estimate because they charge the tax at time of shipping, even though the order shows as final, but they never inform me about it.  They charged my credit card without my knowledge and/or authorization  the amount of $11.04. When I sent an email requesting the refund this is the answer they gave me and I quote, "We apologize for the confusion, the tax quote given at the time of purchase is estimated. 

Final sales tax is calculated upon the shipment of your merchandise". This is the first time I have ever heard and/or seen something like this, and I buy everything online.  I understand this is not legal because when the vendor totals a sale that is the final total and not to be adjusted by the vendor without even notifying the customer, and without the authorization of the customer.   When this order was received the items ordered were items that were previously returned by other customers, repack and resold.  They were repacked so badly that the items did not fit in the box they used to put the items back.  I sent an email informing them about this issue, and now they are requesting from me to use the label they are sending for the return.  They never explained that those were returned items being resold, and they have the audacity to request from me that if I use the label sent by them a $7.99 fee will be deducted from the total paid.

This order total $239.85 less $66.38 promotion codes for a total of $173.47 plus tax and processing. I am not returning the items I rather donate them than paying for a return label.  This company is greedy, not reliable and overcharge the customer without their authorization.  They have proven that they are not a reliable company, and they are overcharging the customer without previous notice and/or authorization.