COLLECTIONS, ETC. The Worst Customer Service In The World & They Treat Customers Like S%*t Elk Grove Village Illinois

Rather than tell a lengthy story, I am posting my email exchange with these idiots, which I saved just in case I had the opportunity to tell someone how horrible they are. Their website falsely advertises a 100% satisfaction gusrantee! Read how they treated me and judge for yourself whether or not they care about customer satisfaction! Mind you, I had ordered over $100 worth of merchandise from this company and ended up having to refuse it and return it through the shipper unopened, and then fought their shipping charges via my credit card company. Don't honor this company with your business, they don't deserve it!!!

P.S. Bear in mind that I called them prior to placing my order to check the validity of the discount code I used and they told me specifically toplace the order and if the code didn't work they would honor it when I called, then they refused to do so.

08/16/2007 12:42 PM
To: CustomerService@CollectionsEtc.com
Subject: Questions with Discounts and Promotions

Customer Contact Information
EDITED OUT
Email Address: XXXXXXXX

Order#/Item /Parts /SourceKey
Order #: 35285504
Comments

I used coupon code 3C54MO which promised me 20% off my order over $60 but the discount was not given at checkout. Please credit me 20% or cancel the order. I do not want the items without the discount.
Thank you!
-----Original Message-----
From: XXXX@collectionsetc.com
[mailto: On Behalf Of
CustomerService@collectionsetc.com
Sent: Thursday, August 16, 2007 2:16 PM
To:
Subject: Re: Questions with Discounts and Promotions

Dear Ms XXXXXX:
We are in receipt of your email regarding a Preferred Customer Email promotion sent to you for 20% off any order of $60 or more to be applied to order # 35285504. In order for our customers to receive these special offers it is necessary to arrive at our website by clicking the special "link" on this promotion. Typically, a link is shown as an underlined phrase starting with the words "Click here to save". Your cursor changes to a hand when it is an active link. The result is an order will automatically reflect the preferred customer promotion that is offered.

A review of your order indicates that it was placed through an affiliate website with no offers attached. We apologize for this inconvenience.

Thank you for shopping with Collections Etc.!

Sincerely,
The Customer Care Department
Collections Etc.

08/16/2007 04:51 PM

To: CustomerService@collectionsetc.com
Subject: RE: Questions with Discounts and Promotions

Wrong. I DID use the link http://www.XXXXXt-64881.html
and in the past when I have written to you guys about your promo codes that NEVER work, even when you DO use the link. The response I always get is to place the order and if I didn't receive the discount, your customer service department would take care of it after the order was placed upon an email from me. I didn't trust this and cancelled several orders as a result, until today.

If you aren't going to honor the 20% off coupon, do NOT send the merchandise. I will refuse delivery and contest all charges through my credit card company including shipping and won't pay you a dime. Oh, and I will also never do business with your company in the future.

Either that, or you can stand by the coupon that links to your site, and your past emails that have led me to believe you would honor coupons not properly applied at checkout upon notification from me, and have a new
customer.

Please be sure that management sees this email.

Thank you

-----Original Message-----
From: XXXXX@collectionsetc.
On Behalf Of CustomerService@collectionsetc.com
Sent: Thursday, August 16, 2007 7:32 PM
To: XXXXX
Subject: RE: Questions with Discounts and Promotions

Dear Ms XXXXX:

Thank you for contacting Collections Etc. about your recent order 35285504 placed through an affiliate program. We're sorry but only orders received directly to us via the Collections Etc. website or any ordering method offered in our catalog would be entitled to an relevant promotion. Affiliate orders are unique to the website that handled your request. Unfortunately we were unable to cancel this order as it has been processed for shipment. We apologize for any inconvenience this may cause.

Thank you for contacting Collections Etc.!

Sincerely,
The Customer Care Department
Collections Etc.

08/17/2007 10:37

To: CustomerService@collectionsetc.com
Subject: RE: Questions with Discounts and Promotions

In a world where good customer service is paramount to the success of a business, I don't see how Collections Etc. can even survive. For you not to honor the discount is basically an insult. I will be refusing the package,
and will never purchase anything from your company. I will contest all charges to my credit card, including delivery fees, through my credit card company to see that you do not receive on dime of my money - even if it
takes me more money in my time than it would to just accept your crappy little order.

Remove me from your mailing list. I will be sure to spread the word about how you do business.

Sincerely,

XXXXXXXX

P.S. In case it has not been done I am also asking, one last time, that
ownership/management be forwarded a copy of this email. If you don't do it,
I will send it by mail. Your policies are appalling.

Dear Ms. XXXXXXXX:

Thank you for your recent email regarding order # 35285504. Per your request, we have removed your name from our mailing list. Please keep in mind that preprinted catalogs may be on their way. We apologize if these additional catalogs become an inconvenience.

Thank you for contacting Collections Etc.

Sincerely,
The Customer Care Department
Collections Etc.

Stace
Olympia, Washington
U.S.A.