Colonial Home Warranty They avoid repairs and or replacement on any item they claim to warranty by making up excuses by presenting their repairmen with any posible angle they can think of and then claim the repairman said t Wilmington, Delaware

I have had two claims on my warranty this past year.  The first claim was on a 1 year old pool pump and the other on a water heater.  The pool pump motor burned out due to a short and the water heater went out due to a valve and actuator needing replacement due to age. 
 
They refuse to repair or replace the pump because they claimed the pool man said the unit was struck by lightning, however, the pool man claims he said no such thing.  The repairman said he was asked a string of questions as to whether or not the type of damage could result from a multiple list of causes other than what he said and he said they did not happen and were not the cause of the engine burning up but had the items they listed happen they could result in such similar damage, yet Colonial reported they would not repair or replace the pump because it was caused by a lighting strike, which was totally false.
 
Their excuse for refusal for fixing or repairing the water heater was because they dont cover the control valve and actuator even though it is a primary part of the water heater that regulates the gas feed to heat the water and maintain temperature. They are a major disgrace to the industry and will say and do anything they can to prevent doing anything for the money their duped customers paid for their warranty.